Poor

Hello,

Sorry you feel that way. But let’s tackle this, ok? From what we see in our system, you have opened just one support ticket and this was it:

https://www.dropbox.com/s/85syndpswdtlwsv/Screenshot%202018-12-16%2019.24.42.png?dl=0

This was the maximum extent of your communication with our support. With that in mind let’s see what could’ve been done.

1. The error was a fatal error because your server configuration did not match the minimum recommended requirements. Which tells us you didn’t really bother to check it before even installing PeepSo.
2. The ticket was not only addressed but also solved within 1.5h and we never heard back from you again.

On another note:
The general server setup that you have seems to be SEVERELY outdated and dangerous in the long run. With php 5.6 – which is a bare minimum – we are able to provide a more coherent information on minimum system requirements. If you’re running php 5.5, that was released on: 20th of June 2013 and supported by php themselves until: 10th of July 2016. It’s dangerous and you should update to a php 7.3 which was recently released.

On the features note, we’ve continued adding features to PeepSo for years and we continue to do so. If you feel that these features are not enough in this plugin, sorry to hear that. Within the last years we’ve not only added new features but also released 3 of our plugins for FREE: Moods, Tags and Location. Few months ago we merged them into PeepSo too.

We continue our development and release of free features at a pace that we can sustain. If you’d like to contribute to the project, feel free to contact us about this. If you have any suggestions about it we’re all ears too.

Have a great day,
PeepSo Team

PS. You should seriously update your server setup.

I am pleased that you have responded promptly to this poor review.

The server setup was updated as you advised.
However I then got other error messages related to EXIF being a requirement.
My hosting company and I confirmed that EXIF was running but the error message remained.
I wished to ask for support for this but was required to add further personal data before I could post a further support request; information I choose not to supply.

Your should seriously review what personal information you require before people can ask for support.

Hello,

EXIF is not a must, it’s one of the things that’s recommended. If the information showed that EXIF is not there, it’s not there. You can check it yourself with the use of a plugin like: https://www.ads-software.com/plugins/system-report-and-phpinfo/ and checking its availability straight in the server config brought up to WordPress level.

We do ask for access to the backend of the site so that our developers can check the problem, fix it if possible and just get it done for you. If you don’t want to provide it, you can always fill the fields in with fake data. Alternatively create a temporary admin account, have all the backups and even install plugins that track users activity so that you can know exactly what was done and have it logged if you want to.

We reply to any and all support questions, but for some of them it’s not possible to inspect without the access data as too much depends on the server setup in some cases. Without it we can play a guessing game. The first and only ticket you opened was handled promptly and you did have a solution quickly. That’s why it’s a bit inconsistent that you haven’t opened another one or at least responded to the existing one.

What we can guarantee is that there’s not a single other product or project out there similar to PeepSo that comes with our level of support and response times. Whether you want to use our support or not is your choice. We’re only here to help.

PeepSo Team

PS. As you might have noticed we replied to your ticket out of our normal support hours. Right now it’s also Sunday evening here and yet we not only are here to acknowledge your review but also provide some support information.

You say that EXIF is recommended.
The text on the screen for the plug says “The PHP EXIF extension is required”
The hosting company and I verified separately that EXIF was there but the message remained.
The personal data requested before a further support request could be added was not the server access details which I did provide.

Hello,

Check if EXIF is installed / activated on the php version you’re actually using. Many times it happens that there are a few php versions available and EXIF can be available on php 5.6 but not on 7.3 etc.

EXIF is used to read… well… exif data from uploaded images, to orient them correctly for example. PeepSo will work fine without it, though.

We don’t usually require server access. Most of the support investigation can be done from the WP level.

PeepSo Team

I have always gotten awesome results from the PeepSo Team and in fact, they are the fastest and most responsive dev team I have dealt with ( along with CMinds ) and I have been developing for a decade.

Keep up the great work Team PeepSo!

Paul Douglas
Lead WordPress Developer
RMDP360MEDIA