Poor customer support

  • Was beginning to enjoy the app as my customers started building up reward points for their purchases– it was becoming an added value to my store.

    After a recent update to woocommerce and wordpress, the beans plugin stopped integrating and connecting to my woocommerce shop.

    I am reviewing this plugin 1 star because of my dozens of emails I’ve sent to Beans with no response. I simply want them to acknowledge that there is an issue with this plugin. It’s been going on over a week without resolution,

    My requests are falling upon deaf ears and now I’m left with hundreds of customers upset, who’ve began building a dependance on my customer loyalty plan only now to have it no longer working.

    Until I receive a response from Beans, I wouldn’t recommend downloading this plugin.

Viewing 1 replies (of 1 total)
  • Plugin Author yan_dah

    (@yan_dah)

    Hello there,

    We are always here to assist. Can you please tell me more about the issue you are facing? There is no unassigned request on our support channel that is not being handled.

    Can you please email me directly on yan-trybeans.com, so I can take a look at the issue?

    If you don’t get a reply to your email within 24h it means I have not received it.

    PS: replace – by @ in the email address.

    Thank you for your continuous support. It means a lot to us.

Viewing 1 replies (of 1 total)
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