Poor Customer Support – Come on IgniteWoo Team Communicate with us!

This review is not about the plugin, its about the support. I used the contact form at https://ignitewoo.com/contact-us/, filled in my question and then got this friendly automated response “Thanks for contacting IgniteWoo. We’ve received your message and will respond as soon as possible. We make an effort to respond to all requests within 24 hours.
Please note that our normal business hours are Monday through Friday, 10am to 6pm Central Time. So if you’re contacting us on a weekend then we may need a bit longer to respond.
We look forward to assisting you!
The IgniteWoo Team”

After 4 days (I sent this on a Wednesday) I replied to their automated email to find out if they would answer my question. Today is eight days since my request and still no answer.

As I look at other reviews, it appears that customer service has been an issue for a long time. Too Bad

I gave 2 stars because the plugin is not my issue, my problem is with customer service.