Poor, Slow, Unhelpful Support, Buggy Plugin

  • The Timetics plugin has potential, but presently (in 2023-24) it has glitches. For starters it is NOT user-friendly. Set up is complex and there is no easy way to register the pro version. Contacting support also requires users to jump through hoops. Support doesn’t seem to be based on a Ticket system so there’s no auto response message. Response-time took more than a week. For a business that relies on having a functional booking system, there is no room for such delays. Also the developer offers no support forum. These are vital flaws that the developer should address if they want to be a valid, competent, contender in the booking plugin market. I would not recommend this product until the developers address these and other major issues. Not sure who rated them with 5 stars, but in my opinion, 1 to 2 stars is more than accurately fair.

    UPDATE: I contacted Arraytics, the company name behind Timetics. I used their only form of ticket request, a basic support form on their website. They claim there is an email but it does not work. They promised a refund but have yet to deliver. Their support staff asked for very private data to be shared through the unsecured form. The support is not prompt, honest or professional. I would steer clear of this company until they vastly improve. The risks and costs to customers are too high.

    • This topic was modified 9 months, 3 weeks ago by haserb.
    • This topic was modified 9 months ago by haserb. Reason: Recently received a response after 4 weeks attempting to contact them. But their response was not satisfactory. They did not process a refund despite their express promise of which I have screen shots
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Greetings! Thanks for reaching out to us.

    We respect your valuable suggestions and comments on our product. But would you please tell us where it is not easy to set up? And where you didn’t understand how it could be installed? Timetics is used by almost 1000+ people. And you are the first to claim that it is not easy to set up.?

    And with our support, maybe some delay happened, but we are really extremely sorry for that. We apologize for the delay. Rest assured, we have responded to your inquiries.

    Is it possible to provide us with a list of issues you are still facing? Our team will check those and confirm which will be in the next queue.?

    Our team is continuously working to improve it. I hope your suggestion will be majestic for us.

    Also, the developers are working on some tweaks and bugs and hope that within the week we will release a nice version of Timetics.

    So when we are done, we will let you know. If you appreciate our updated plugin, kindly consider updating your rating from 1 to 5 stars. Your positive review fuels our commitment to continuous improvement. Thank you for being part of our journey

    Best Regards

    Good day!

    Thread Starter haserb

    (@haserb)

    Greetings,

    I save all correspondence I send and receive when communicating with businesses online and offline. Your company has yet to process the refund they promised. Also requesting that I send sensitive data which Google and other companies warn never to share is highly unprofessional. Considering all of the aforementioned factors in my initial review which are backed up with receipts, I am publicly requesting the refund which a member of your staff promised to deliver.

    Hi,

    There is no chance to check without your data. And that’s why we claimed it for you. But we can assure you that the medium you are sharing is truly safe, and not only you, but many clients all over the world are doing this for checking. Because without checking, it’s difficult to re-generate the problem and provide a solution.

    This is not a global problem, and none of our clients are facing it. You are the only one who is facing such issues.

    Please contact us again on our channel for a refund. I hope our authority will take care of it. And also, I am notifying our team. Here, we are only allowed to discuss the www.ads-software.com product.

    Hope you can understand.

    Thanks for being with us. Good day!

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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