Poor Support after Premium Purchase

  • I signed up for the premium but never got a confirmation link even though the charge shows on my cc. I can’t cancel because their system requires a number that only comes in the confirmation email. Sent several request through their site but no response. I will have to cancel my credit card to avoid being recharged in a year. They should have a system in place that assist with issues like this. Won’t be using them and I am deleting the plugin from my site.

    • This topic was modified 5 years, 3 months ago by phraughy.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @phraughy,

    We are sorry to hear that you didn’t receive a confirmation email from us after placing your order.

    We reviewed our system but didn’t find any support tickets associated with your username “phraughy”. Can you please send us an email to [email protected] so that our support team can locate your order and assist you further? Please, include in the email as much information about your purchase as possible, i.e. order number, purchase date, email address used in the order, etc. This will help us find your purchase in our system.

    We apologize for any inconvenience this has caused you.

    Thread Starter phraughy

    (@phraughy)

    I have sent 4 emails to [email protected] and no replies.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m closing this review from more comments. Here’s why.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    This review is feedback so it stays. But support for a customer cannot happen on this site. That’s not allowed and I hope this gets sorted out away from this site.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Poor Support after Premium Purchase’ is closed to new replies.