Poor support

  • There are a lot of posts on the support forum reporting dates defaulting to 01-01-1970 for adverts, with practically all of them open with some open for over 2 years.

    Our developers fixed an older problem displaying this issue, by editing the plugin code. We posted this on the forum, for others to use.

    However, the latest problem with dates reverting to 01-01-1970 cannot be fixed by editing the plugin, because the problem is caused when the plugin is updated

    The new version of the plugin has a new database structure, but the plugin was done to be installed as new, and not as an update!! The update was missing scripts to update and change the structure from previous versions. This is basic software maintenance and software 101.

    This meant some of the new structure needed in the database was not created.

    This is relatively easy to fix if you understand SQL databases, but most users won’t have a clue what to do. This should have been included in the plugin update process. We ran some SQL queries and created the missing structure.

    HOWEVER, this process fixes the issue for any new ads you create but not for existing ones, so we had to fix the data for existing ads manually. If, like our client, you have over 100 ads running, this is a time consuming process.

    Next time there’s an update, this could happen again if the Author doesn’t prepare the plugin for updates.

    This is basic responsibility of the Author. As there appears to be a very laissez-faire attitude by the Author, we cannot recommend this plugin. Choose something else.

Viewing 1 replies (of 1 total)
  • Plugin Author Arnan de Gans

    (@adegans)

    Whenever the database changes a script to update and/or migrate data is ALWAYS included. You can find a history of such code in adrotate-setup.php.

    I don’t know what went wrong for you and your dates of-course so I can’t comment on your experience at all.
    But the updates have not been broken in this way by fault of AdRotate.

    The date picker had an issue last year or so, or maybe 2 years as you say… I don’t remember, but that bug was fixed ages ago.

    Simply emailing me or posting on the forums with the issues you encounter would have provided you with a quick and easy solution.
    I don’t recall your name nor did I see a support topic on my forum from you in the last few months. So perhaps asking for help would have prevented your bad experience.

    Hopefully it’ll work better for you in the future ??

Viewing 1 replies (of 1 total)
  • The topic ‘Poor support’ is closed to new replies.

Tags