Hi @melbatoast4, thank you for sharing your recent experience with our support team. That’s really frustrating, and we do understand how important timely and effective support is — sorry to hear, that your recent interaction with our support didn’t go well. There were many back and forth, and that?there was a lack of understanding of the issue in your last support ticket.
We take feedback seriously and are committed to improving our support processes and the quality of assistance we provide to our users. Your feedback is of great value to us, as it aids us in identifying areas where we can enhance our support.
We appreciate you bringing these issues to our attention, and we want to assure you that we are taking steps to address the issues raised here and to ensure that such situations do not recur in the future regarding our support.
Thank you so much for the feedback.
Best,
Abz
