Poor support for Premium

  • Resolved gregy1403

    (@gregy1403)


    1 year, 8 months ago

    Hi

    I’m trying to reach the support, but there is no response on email via contact form, lost password on forum is not working, so I cannot login to forum and even if I login there is one week old last answer from moderator Stefano.

    We switched from Mailpoet and we are sending out 3000 emails/day .. i hope I won’t regret switching ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Roberto Fietta

    (@webagile)

    Please contact us at support (at) thenewsletterplugin (dot) com to solve your priority support access issues.

    Regards,
    Roberto

    Thread Starter gregy1403

    (@gregy1403)

    no response neither on email sent … 4 days now .. official forum no reply in 14 days .. is this still Premium ?

    Plugin Author Roberto Fietta

    (@webagile)

    Hi, I confirm that we haven’t seen any email, please use a clear subject and note that the official forum is not for premium addons.

    Regards,
    Roberto
    The Newsletter Plugin

    Thread Starter gregy1403

    (@gregy1403)

    I don’t understand .. you don’t reply to contact form, you don’t reply to direct email and official forum is not for Premium support ..?

    Email to you sent on 14.07

    Content-Type: multipart/alternative; boundary=”————n1Y2rxgqnslyGLlRVrAzdMGy” Message-ID: <[email protected]> Date: Fri, 14 Jul 2023 09:50:12 +0200 MIME-Version: 1.0 User-Agent: Mozilla Thunderbird Content-Language: sl, en-GB To: [email protected] From: My name <my@email> Subject: Bug in Newsletter

    Plugin Author Roberto Fietta

    (@webagile)

    Hi, we found the email and we are sorry but we can’t find any license associated to that email address. Please recover your right account to open a support ticket.

    Regards,
    Roberto
    The Newsletter Plugin

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Poor support for Premium’ is closed to new replies.