Poor support & lack of hooks \ shortcodes

  • I bought the pro version and i’m waiting for a reply from the support for 4 days now.

    Also there are only 4 shortcodes and no php function to get simple stuff like instructor name and students and so…

    Can’t even get the 30 day’s money back guarantee refund. Even PayPal sent them and email and they don’t get back to them.

    Stay away from this plugin!

    • This topic was modified 4 years, 3 months ago by Begin.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @bentalgad,

    We are overloaded with support emails at this moment and due to the pandemic we are low on resources at this moment. If you have looked at the code carefully, you would have seen that there are a lot of hooks and actions available.

    It is really sad to see a bad rating for not having complex features and misunderstanding.

    Here is the code to get instructor name-

    $instructors = tutils()->get_instructors_by_course($course->ID);
if ( !empty($instructors) ) {
    $instructors = array_column($instructors, 'display_name');
    echo implode(", ", $instructors);
}

    We would appreciate it if you mention what you exactly need to do via email. We might take some time as you need developer support. We are sorry about the delay.

    Thread Starter Begin

    (@bentalgad)

    The bad review is mainly because of a horrible horrible support (unsupport).

    But for the shortcodes and hooks:

    There are exactly 3 shortcodes right now.

    And the hooks and action we are not suppose to look for them all over the code. they should be in the documentation and they aren’t! not even one of them!

    And about the “We would appreciate it if you mention what you exactly need to do via email”. I did a million times. it doesn’t help!!!

    Thread Starter Begin

    (@bentalgad)

    Refund me as soon as possible! you don’t even answer to PayPal’s emails.

    The refund request did not reach the sales team because of not using the contact form.

    I have refunded the order via PayPal.

Viewing 4 replies - 1 through 4 (of 4 total)
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