Poor support – plugin not ready for main time

  • This plugin has so much potential. After configuring for over a month we were continuing to get the following server errors when using Translatepress:

    AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

    We even went as far as to change our hosting / reinstall our site testing on a new server with a fresh database installation.

    We paid for premium plugin ~USD $140. We got no support from developer on the forums here or through support ticket on the website.

    Support eventually got back to us after 1 weeks with a cut and paste reply :

    “If you use Automatic User Language Detection Add-On, please disable it and try again to see if the issue persists. It’s a feature that we have created at the request of our clients but could work great or, in other cases, not so well.”

    They showed no evidence that they read our support ticket (We don’t even run this extension) -We are still waiting for their second response

    This plugin is full of bugs – increases server load substantially and depends on various add-on plugins for premium features. It would be great if it worked – but for a professional installation at this point it is too risky to trust this company.

    • This topic was modified 4 years, 8 months ago by picsporadic.
    • This topic was modified 4 years, 8 months ago by picsporadic.
    • This topic was modified 4 years, 8 months ago by picsporadic.
    • This topic was modified 4 years, 8 months ago by picsporadic.
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  • Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    It is no interest for us that our customers to have a bad experience with the plugin or with the support. That’s why we apologies for this.

    If we have an idea of what can cause an issue we need to follow first a few debugging steps to be sure that we will not investigate in the wrong direction when the cause was right next to us. That’s why I’ve suggested disabling that add-on.

    It’s true that our product may not work completely in some cases, but that depends on each setup. For most of our users, TranslatePress adds quality to their activities and business, as evidenced by the over 190 5-star reviews of our product.

    Kind Regards,

Viewing 1 replies (of 1 total)
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