Poor support – Screwed up billing

  • Clickdesk chat could be a great service but there back end and support sucks.
    They don’t offer PayPal for the Light version on monthly payment!!!

    It happened that there was a problem with my Credit card when billing as due on 18 Jan. they immediately suspended the service and the chat no longer worked, also cannot login to admin back end to change settings, except for change the credit card. Then 10 days later on 27th of Jan they tried again and billed my CC. For the period 18 Jan – 27 Jan i was not able to use the service at all.
    So since they charged me on 27 Jan i assumed next charge will be on 27 Feb. but no, today on the 18th of Feb again they charge me, but i did not have funds in the card because i was expecting the charge only on the 27th.

    Why you want me to pay for the 10 days 18 – 27 Jan you suspended the service.

    Chat support is useless and don’t have any authority or power to take any action.

    No flexibility;ity and they will rather loose a customer that has been paying for months and probably will longer, than solve the matter.

    A ticket was opened : Ticket Number : 363666349

    Really dont recomend this service to anyone.

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  • Thread Starter royalmicer

    (@royalmicer)

    After posting the above review i was contacted by the Customer Support Manager, who apologized about the billing issue, and explained how the system work.
    The Customer Support Manager corrected the billing problem on my account and my service is active again.

    Unfortunately WordPress does not allow me to delete or edit my original review so i am posting the follow up.

    All in all i believe Clickdesk is the best chat support for WordPress, it’s features by far exceed that of it’s rivals, and i will continue to use it for a long time because despite the occasional billing issues i am happy with the service itself.

    I would change the star rating to 5 stars if WP allowed me to edit it.

    Plugin Author Sam Ambati

    (@jagan2desk)

    Hi Royalmicer,

    thanks for the review. Hope you continue to enjoy our product.

    regards,
    Dinesh Vernekar.

Viewing 2 replies - 1 through 2 (of 2 total)
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