pop up blocked on the mobile screen

Hey @alessandra77

Thank you for contacting us.

We are taking a look at the issue right now.

Could you please let us know which theme you are using on your site?

Hi @wisdmlabs the theme is neve (child), I had the same problem with virtue theme.

I have done tests with devtool, it has to do with overlay and overflow.

Thank you

Hey @alessandra77

Could you please raise a support ticket with your site URL and WP-admin credentials at [email protected] so that our developer can take a look at the issue and get it resolved for you.

Hey @alessandra77

we are just following up on our previous comment, Our Support team did not receive an email from you.

If providing us with the WP-admin and Site URL is not possible for now. Could you please share with us a copy of the theme file, so that we can test it on our local instance and look for a solution.

Hey @alessandra77

It has been 3 weeks and our support team has not received any email regarding the issue from you.

We will be closing this ticket for now, However, if you need any assistance or face any issues please contact us at [email protected].

Hello!

I’m having the same problem. What is the solution?

Hi, I have not had the time to create an account for you to access.
Please register on my website and I will put you as admin while you watch the problem

Hey @alessandra77 @bgolden

I kindly request you to try this solution at your end.

go to: ‘product enquiry settings page’->’enquiry settings tab’->’styling options’->’add custom css’

add following css:
@media (max-width: 425px) {
.modal-enquiry-form
{
top: 30px !important;
}
}

if you still wish to slide the form much higher then you can decrease the ‘top’ value from above CSS code.

Please let us know if this works for you.

Hi keep scrolling the page below, the form remains the same

Hey @alessandra77

The Enquiry form is modal (which sticks to the browser window). It doesn’t scroll with the browser window.

Thanks @wisdmlabs , anyway this css doesn’t work.
Waiting for @bgolden to confirm it

@media (max-width: 425px) {
.modal-enquiry-form
{
top: 30px !important;
}
}