Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @saip1540,

    Thank you for the topic.

    Our Development Team has checked out your case.?

    I want to mention, that it is not possible so that the plugin can work normally, and then suddenly stops working without implementing any changes. 

    While checking we noticed that our Inline Scripts are disappearing on your website?(not only ours).
    They are actually displayed in the View Page Source, but they are missing in the generated HTML code.?

    See the screenshot below:

    One of the plugins you are using changes all our scripts?and causes a conflict.?
    So, please make a?DB?backup?for your safety (you can use?UpdraftPlus) so as not to lose your data.
    Then, please?do?troubleshooting?by deactivating the plugins one by one, to understand which plugin is the cause.?

    Here is a useful link to help you with troubleshooting:
    https://ays-pro.com/blog/how-to-troubleshoot-your-wordpress-website

    After finding the conflicting plugin, please get in touch with their Support Team so they can help you in this regard. 

    Also, we checked and noticed that you are using a?Cache plugin.?
    Please note, that the problem may be connected to the cache as well.?

    So, please clear all the caches and make sure the cache is excluded on the page where the given popup is enabled. 

    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @saip1540,

    We’re?closing?this ticket for now as we last?heard?from you 3 days ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Pop Up Box is not suddenly stopped working’ is closed to new replies.