Pop Up Click Trigger Not Working

  • Resolved jmkim730

    (@jmkim730)


    7 years, 9 months ago

    Hi there!

    I have been working through the plugin and things are working pretty great. The only issue I am having is related to the trigger event.

    I am using images as a trigger. I would like users to be able to click on the image to enable a popup. Unfortunately, when I set the trigger to “click” the entire page goes white. That said, when I set the trigger to “hover” as opposed to “click” it works fine. Can you please advise?

    I have set up a few examples (the first image is using the hover trigger which works fine, the second is using the click trigger which is causing issues) at https://www.crazycowproductions.com/test

    I am using Salient Theme.

    Thanks!

    Jonathan Kim
    [email protected]

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  • Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @jmkim730

    Our developer checked your website and found that there’s something wrong in the logic of the site.
    So, you need to add ” wrap=”span” element in your shortcode to make the popup work properly.

    Here’s an example of how it should be done (add your popup id number and wrap your image as you have done before):

    [sg_popup id=”1″ event=”click” wrap=”span”][/sg_popup]

    Just wanted to say thanks for posting the fix for this! It worked for me when the popup wouldn’t trigger on the click event.

    Thank you again,
    Christina

Viewing 2 replies - 1 through 2 (of 2 total)
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