Pop-up doesn’t display, can’t scroll

Hmm – now it’s working all by itself.

Hello @mattf10, glad to hear that you were able to sort this out yourself.

Should you have any other questions or concerns, you can reach us back.

Thank you!

Hey man, how did you fix this? Have a alot of sites that the popup just won’t appear and I can scroll on the page.

This is happening to me, too. When I deactivate the plugin I can scroll the page again.

Here’s the link:

https://luciditycommunity.com/lucidity-project/lucid-university/

• This reply was modified 3 years, 8 months ago by Alicia St Rose.

@laughhearty I had the same problem and then @mariatogonon helped me with this code in the additional CSS:

.pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
opacity: 1 !important;
display: block !important
}

Despite update 1.16.0, I can’t do without this CSS code.

Thanks.
.pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
opacity: 1 !important;
display: block !important
}
worked for me as well!

Hey everybody,

There could be a couple of causes for the issues posted on this thread.

For future reference, we’ve documented the 2 most common cases with their solutions.

https://docs.wppopupmaker.com/article/544-your-popup-is-not-displaying-on-your-homepage

Thanks so much,

Mark

Hey everybody!

The issue is happening again on my site.
I’m running WordPress 5.9 and Popup Maker 1.16.4.

I tried the above solutions and none of them worked. Could you please advise?

Thank you!

Szabolcs Berko.

Hey @szberko,

Sorry to hear that the issue came back.

That means that either:

1) If you used the CSS fix, it got wiped out for some reason. Maybe when you upgraded WordPress, upgraded or changed your theme, restored from a backup, or updated your plugins.

2) This is a new issue or something different causing the same issue like a plugin or theme conflict.

Can you please reach out to us with a link to your page with the popup via our contact form?

https://wppopupmaker.com/support/

That way we can get your details using a more private channel.

Cheers!

Hi @mlchaves !

Thanks for writing back. After debugging the issue I found out that the root cause was the theme I use – it is Septerra 1.3.0 from Cryout Creations. In the new versions of the theme, the bug is no longer present.

Cheers!

Hey @szberko,

Excellent! Thanks for letting us know.

Have a great day ??