Hustle Pop-up draft preview not working

Also default pop-up templates preview doesn’t work. I deleted and reinstalled the plugin but problem is still there.

• This reply was modified 3 years, 9 months ago by aloarch.
• This reply was modified 3 years, 9 months ago by aloarch.
• This reply was modified 3 years, 9 months ago by aloarch.

Hi there @aloarch

If the preview feature is not loading correctly, it is most likely some other plugin conflicting, or possibly even your active theme.

So you’ll want to do some initial troubleshooting to verify if there is indeed a conflict.

You’ll want to temporarily deactivate all plugins except Hustle, and check if the issue still exists. If it works as expected, begin reactivating plugins one by one, and check for the issue again each time until it re-appears. You’ll have then found the conflict.

Here’s a handy flowchart to help you with that process:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

If you don’t find any conflict wit this process, please don’t hesitate to reply back, and we’ll dig in. ??

Cheers!
Patrick

Hello, I did the test and the problem is still there. Previews are not working yet.

Hi @aloarch,

It’s odd that the issue still exists even after a conflict test. Did you try switching the theme to a default WordPress theme during the test?

Enabling Debug mode should help to have a better idea regarding what might be causing it.

To enable debug mode, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add:

define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
define( 'SCRIPT_DEBUG', true );

After making the above changes, please try to replicate the issue once again. This will cause the related errors to get saved to a debug.log log file inside the /wp-content/ directory.

You can check the debug.log file and see whether it provides more details regarding the error.

If you aren’t sure on how to check the debug.log file, you can share the file in the next reply via Google Drive, Dropbox or any such cloud services so that we could check the logs further if needed.

You can find more details about debugging here.

Please let us know how that goes, have a nice day.

Kind Regards,
Nithin

Hello @aloarch ,

We haven’t heard from you for a while now, so it looks like that issue is solved.

Please feel free to re-open this ticket if needed.

kind regards,
Kasia