Pop Up Issue

Hi @jankuter

I hope you’re well today and thank you for your question!

I can’t see popup there too. I understand it should show up automatically and the “pop=up trigger” option is set to either “time” or “Scroll”, right?

It might be some kind of a conflict but in most cases issues like this come down to “Visibility Rules” configuration. Could you, please, share a screenshot of “Visibility” settings for that popup?

Best regards,
Adam

Hi Adam:
I hope you are fine, thank you for your answer. I just updated the plugin with the new version: 7.3.5!
I tried to attached the screenshots files (jpeg) that you requested, unfortunately I could not find an option to attach them. If it’s possible, can you send me an e-mail ([email protected]) so I can send you the files?
Hope that helps, so we can solve the problem.
Many thanks in advance.
Regards | Saludos cordiales
Jan

Hello @jankuter,

You can upload the photos to your Google Drive or Dropbox and link us to the same here. You can also use a free image hosting service like https://imgbb.com/ to upload your images and then link them to us here.

Thank you,
Prathamesh Palve

Hi Prathamesh Palve

Good morning, I hope you are fine!

Thanks for the advice, please check the link:

https://drive.google.com/drive/folders/1POgXHnRnKx7YijOGenkXTcpDJIhsRQgu?usp=sharing

Best regards

Jan

Hi @jankuter,

Seems like the above link is private. I have requested access for the above URL, please do check and grant permission so that we could have a better idea.

Kind Regards,
Nithin

Hi @jankuter

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas