Pop-up not working

Hi Mich, can you share the shortcode you are currently using.

I also notice that the URL you are sharing above links to the following page.

[https://www.ourchurch.com/search-marketing-clients-02/?utm_expid=26524775-64.lwKt9zTASSu_Vk7uOEopNQ.1&utm_referrer=http%3A%2F%2Fwww.ourchurch.com%2Fsearch-marketing-clients-02%2F]

The above might be what is causing your issue.

Thank you

Hi,

Here’s the shortcode: /** [video_lightbox_youtube video_id=”jzgfs1zIbPs” width=”640″ height=”480″ anchor=”https://ourchurch.com/wordpress2015/wp-content/uploads/marketing_testimonial2.jpg”%5D</td&gt;
<td style=”text-align: center;”><span style=”color: #c00;”>Kevin Shipp</span>
<span style=”color: #c00;”>Grand Vista Pools</span>[video_lightbox_youtube video_id=”Kqayuvd4H8E” width=”640″ height=”480″ anchor=”https://www.ourchurch.com/wp-content/uploads/gvp_001.jpg”%5D **/

Even before we created A/B test page, the pop-up redirects to YouTube.

Thanks for looking into the issue!

– Mich

Hi Mich, I just tested your code above and it pops up in my testing site. So I can confirm that the shortcode above does popup.

You might have a conflict with a plugin or your theme. Deactivate all your other plugins except this one and then carry out a test. If that does not work can you test one of WordPress default themes like Twenty Fifteen or Sixteen?

Report back with your results.

Thank you

Hi, thanks for checking. It seems that there’s a compatibility issue with another plugin that is currently installed in our site. I deactivated it and the pop-up is now working.

Thanks again!

– Mich