Pop-up not working at all

Dear @lukegolfprep,

Thank you for your topic.

We checked your case and confirmed that the popup is working properly.
See the screenshot below:

Could you please double-check the case and let us know whether the issue persists or not.

Thank you.

Hi @hyenokian

the pop-up is definitely still not working. I’ve tried on my wifes phone and laptop, work phone and laptop and tried on Explorer and Chrome.

Dear @lukegolfprep,

Thank you for your reply.

We rechecked your case on both Android and iOS operating systems, and the popup is functioning correctly.
See the screenshots below:

So, please provide us with the following information for further investigation of your case.

1. Are you checking it while logged in or not?
2. Do you have a caching plugin activated or not?
3. Please take screenshots of the popup settings you have set and send them to us.

Looking forward to hearing from you.

Thank you.

Are you checking it while logged in or not?

Logged into what exactly? If you mean wordpress, then I have done both logged in and logged out.

Do you have a caching plugin activated or not?

Yes I use ‘Super Page Cache’.

Please take screenshots of the popup settings you have set and send them to us.

https://drive.google.com/file/d/1grFkIt_9g66xpmXxzRGhPcgpU7EF-l5O/view?usp=sharing

• This reply was modified 6 months ago by lukegolfprep.

Dear @lukegolfprep,

Thank you for your response.

Our Dev Team double-checked this case and couldn’t find any issues related to it. The popup can normally be opened for us.

See the screenshot below:

Most presumably, the problem comes from the cache generated on your website.
Please clear all the caches, and exclude the link, where the given popup is enabled from the Cache Plugin Settings.
Then, check the case with different browsers or via an Incognito Mode.

Also, please check out the case when logged in and logged out from WordPress to identify the differences between the two cases.
If possible, record a short video when testing the case and provide us with it so that we can check the case further.

Looking forward to your response.

Thank you.

Dear @lukegolfprep,

We’re closing this ticket for now as we last heard from you 1 week ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.