pop up stopped working

  • Resolved yvonnephillips

    (@yvonnephillips)


    8 months, 2 weeks ago

    I set up a pop up, and it was working (albeit with a button colour that would not change) – I tested it, I was redirected to the right place, I got an email and I was added to my own subscribers list. I tested the unsubscribe and I was removed – all good.

    However, a little later I went back into my page where it was previously showing and now it’s just not there anymore. I have looked at the settings and it looks like it’s switched on and should be showing.

    Any help?

    The page I need help with: [log in to see the link]

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  • Plugin Support Jawad Ahmed

    (@jawada)

    HI @yvonnephillips,

    We are sorry to hear that you are having this issue. There can be a number of reasons, did you change anything during this time that affected the subscritpion popup? In order to address the issue we need more information.

    We kindly ask you to reach out to us directly for support. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

Viewing 1 replies (of 1 total)
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