Pop-ups won’t open

@sinansaglam

Sorry you’re having difficulties, I’m sure we can this resolved.

You’re triggers are actual links. If you’re going to use the <a> tag, make sure to exclude href and just include class="popmake-123", for example.

Let us know if that helps.

@waltmesser

I did it and also removed the “click open” trigger on the edit popup page.
Now something changed – link and button don’t reload the site anymore (the button is generated through a visual composer short code, so I can’t remove the href).

But still, the pop-up doesn’t open.

@sinansaglam

It looks like the trigger is working and the popup is opening, but for some reason, it’s being styled with display:none; – fixing that should fix the issue.

I’ll have our Lead Dev @danieliser take a look as soon as possible.

Thank you for being patient.

@sinansaglam – Looks like something has corrupted the popup in general. It has no position or other info to tell it how to work. Did you import it somehow from another site? If so it didn’t copy the post meta completely.

Otherwise I would just recreate your popup and see if that fixes it, you need to either fix all the missing settings for that popup to remove the errors (maybe just edit and save), or delete it and add a working one. Never seen this before so only guess is incorrectly migrated.

Hope that helps.

I am having the same exact problem. Nothing I do will cause a popup to show when I click the link. Do I need to uninstall and reinstall the plugin?

@nfray20

Per WordPress Guidelines, please create your own thread so we may give the highest quality support possible.

For starters, have your read our Click Triggers doc?

Also, please provide a link to your implementation and what has to be done to trigger the popup.

Again, please respond in a new thread of your own – thank you so much!

@danieliser
Unfortunately, I didn’t import it. I newly set the plug-in up and created everything “from scratch” without any imports etc.
I already tried reinstalling the plugin, using another pop-up theme and also created new pop-ups.
Nothing worked ??

@sinansaglam – Looks like the data simply isn’t being saved. You currenlty have PHP errors that indicate the same thing.

If that is the case I am not sure what would cause that other than another plugin causing interferance. I would start by disabling other plugins and editing / saving your popup again to see if the settings stick. If they are still there after saving then something is modifying get_post_meta which is out of our control, and they likely shouldn’t be.

Could be the theme but more likely a plugin unless PM is the only one active.

Something is messing with the saving / retrieval of those values. Since we use built in WP core methods to do those things I am not sure there is anything we can do from our end as they don’t seem to be working the way they should.

Hope that helps.

Closing this ticket due to inactivity. If you’re still having an issue, create a new thread, link this one, and we will continue troubleshooting.

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