PopularFX generates multiple registerforms

  • Dear Sir/Madam,

    I am sending you this message concerning a problem with MasterStudy LMS and PopularFX plugins on my website, Literatuuraanzee.

    My website is built with the PopularFX, EduHub template. I use the MasterStudy LMS plugin to create online courses about literature. It seems that those two plugins clash with each other.

    The account page, as it is called in the menu bar, shows three different login/register forms. When signed in, your account information is shown multiple times. User info is visible below the footer of the page as well. Masterstudy LMS works fine when I deactivate PopularFX.

    I have tried to find out what is happening at the backend of the website, but I can’t find where those plugins clash with each other. Hopefully, you know what causes this issue and are able to help me solve it.?

    Thank you in advance.

    Kind Regards,

    Evelien

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @pagelayersupport I have archived your reply and flagged your account.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Hello Jan Dembowski,

    Thanks for your feedback. We didn’t intend to violate the forum policy. We will make sure this does not happen again.

    Regards,
    PopularFx Team

    Hello 3v3l13n,

    Sorry for the inconvenience caused.

    We didn’t find the page on the provided link. Please check the page link and provide the page link where an issue occurs.

    Regards,
    PopularFx Team

Viewing 3 replies - 1 through 3 (of 3 total)
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