popup builder causing multiple errors

  • Resolved beachcalsix

    (@beachcalsix)


    4 months, 2 weeks ago

    Hi, for the past week or so, popup builder has been causing multiple errors on my site.

    1. The newer versions 4.3.2 4.3.3 etc all cause a huge error where the entire menu no longer works. You cannot click on any links either, including woocommerce store links.
    2. I reverted back to an older version that solved the above issue. However, it is still causing an error and disabling my theme’s login popup.

    I believe it is a conflict with the theme. Is there any way to fix and make it compatible? I’d like to stay with this plugin but otherwise will have to use another.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hello @beachcalsix ,

    Thank you for reaching out and bringing this to our attention. We’re sorry to hear about the issues you’ve been experiencing with the newer versions of Popup Builder. Could you please provide us with the following details:

    • The name and version of your theme
    • Any other plugins you are using that might interact with the menu or WooCommerce store

    In the meantime, please ensure that both your theme and all plugins are updated to the latest versions, as compatibility issues often arise from outdated software.

    We are committed to resolving this issue and ensuring that Popup Builder works seamlessly on your site. If you’re open to it, we can also provide you with a beta version of the plugin that might address these conflicts. Please let us know if you’re interested in trying it out. You can visit our support page, where you will find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.

    Thank you for your patience and understanding. We look forward to helping you resolve this issue so you can continue using Popup Builder.

    Best regards,

    Thread Starter beachcalsix

    (@beachcalsix)

    Hi I also recently purchased the bundle for popup builder with the advanced targeting extensions. I have one main website as well as a subdomain. The option to add the license does not show up on my main site. It shows on my subdomain, but when I add the license number, it refuses to activate. This is also happening on all pop ups. Every time I update a pop ups setting and click save, the settings do not activate. Content saves normally, just settings such as closing settings, targeting, size, design, etc. I contacted my host support and we have both tested the plugin on both websites with other plugins deactivated as well and still having similar problems.

    Main site theme: Olympus version 4.4.4 Child theme version 1

    subsite theme: OceanWP version 3.5.8 child theme version 1

    I have tried switching themes and the problems still persist. I contacted my host agency support as well and they advised their is a specific error coming from the pop up builder plugin upon debugging.

    Here are some screen shots:

    settings that do not update: https://prnt.sc/bX8FVFDNkq8-

    debug screen sent by host support: https://prnt.sc/deofue-Kh2Ov

    Thank you again for all of your help!

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello @beachcalsix ,

    I wanted to follow up on the issue you were experiencing. Were you able to update your plugin to the latest version? Since I haven’t heard from you in over two weeks, I’ll go ahead and mark this thread as resolved. However, if you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team.

    You can visit the following link,?https://help.popup-builder.com/en/,?where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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