popup close timer

Dear @raunhar,

Thank you for your topic.

My apologies for the late reply – weekends are non-working days for us.

We reviewed your case and found that it is normally set to 50 seconds.

See the screenshot below:

If you have caching enabled, that might be one reason for this issue.
The page could be cached, preventing new changes from appearing on the front end.
If this is the case, you should clear the caches and check again.

Please check this and let us know the outcome.

Thank you.

Dear @raunhar,

We’re closing this ticket for now as we last heard from you 1 week ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.