Popup closes on click INSIDE the window

Hello @cpufreezer ,

I’m sorry about this issue.

Could you share a link to your site so we could check it?

kind regards,
Kasia

Hello Kasia,

thank you. Sure https://inner-health.de/newsletter-2/
Please scroll to at least 50% of the page.

Jonas

Hi @cpufreezer

I hope you’re well today!

I checked it and it seems that entire popup as well as some other code is actually withing an “a” element (“a” HTML tag) which essentially makes it all a regkular link, pointing to the homepage.

When you click on that link (which, when popup shows, become an entire visible area), you’re just taken to the link target URL.

Did you add the popup to the site using shortcode that’s added somewhere in the footer? If yes, make sure that the shortcode is not anywhere between

<a href= ...> </a>

HTML tags. That “a” tag starts right below the

<div class="copyright-wrapper"> 

...

</div> 

code block. You might also need to check your site’s theme/footer template as it might be “hard-coded” in it.

Best regards,
Adam

Hello Adam,

thanks for your help.

I did not use a shortcode. I’ve created the popup right in the plugin, went to visibility and specified the visibility rules to let it only popup on the page Newsletter which was the link here: https://inner-health.de/newsletter-2/ . There’s nothing fancy in the footer ??

Jonas

Hello @cpufreezer

I hope you are doing well!

I’ve visited your site and could not see a pop-up on your site. Looks like you have deactivated it. Please let us know below when you will activate it, so we could continue troubleshooting this issue.

Kind regards,
Nastia

Hello there @cpufreezer

I hope you are doing well!

We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia