Popup content still mangling Gravity Forms embeds.

  • Resolved bigheadzach

    (@bigheadzach)


    3 months, 1 week ago

    When a GF shortcode is used inside a popup content block, PB runs html encoding on ampersands and changes the src properties of iframes GF uses to power its AJAX. This effectively makes it unusable in this context.

    I’ve assessed that this issue emerged after 4.3.0, and I’m not going to risk downgrading several security fixes just to make this work (you unfortunately burned through a lot of consumer trust back in Feb 2024 regarding that).

    Please advise if and when this issue is going to be resolved – for the time being many of us are having to resort to alternatives that either don’t involve popups or use competitors.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi @bigheadzach

    Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced.
    We’re actively working on a new version of the plugin, which will address the issue you’ve encountered. This update will also include significant security fixes and enhancements in compliance with the latest WordPress security requirements and findings.

    We appreciate your patience and understanding as we work to resolve this matter.

    You can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello @bigheadzach ,

    I wanted to follow up on the issue you were experiencing. Were you able to update your plugin to the latest version? Since I haven’t heard from you in over two weeks, I’ll go ahead and mark this thread as resolved. However, if you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team.

    You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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