PopUp disabled – but Navigation still does not work

  • Resolved CBMWebsupport

    (@cbmwebsupport)


    1 year, 3 months ago

    Hey,

    I added a popup to display on the homepage – works fine.
    I close it and want to use the navigation or login to the account – but the popup is still “hiding” the top navigation – so even though I see it, it won’t let me click on it and the code says it’s my popup.
    I disabled that specific popup – no active popups – still not working
    I disabled the plugin all together – still not working
    I cleared site and server cache – still not working

    I’m out of ideas – Please help.

    Note: it does work on all other subpages – if you had a chance to access these directly.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @cbmwebsupport,

    Sorry to hear you’re having issues with your popup.

    We checked your page but don’t see any popups loading on the homepage.

    We also don’t see the init popups ? message in the browser console whenever Popup Maker is active.

    See here: https://share.getcloudapp.com/nOuLQbeJ

    Is there a specific page or condition we need to do to see the popup?

    If you have more information to provide but would prefer to share it privately, you can also send us a message by submitting a support ticket here: Support Request – Popup Maker

    We’ll wait for your reply!

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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