Popup don’t showing

Hello @rherault – we are sorry for the inconvenience this has caused.

Could you set up a test page where we can see what you have now and figure out what is missing?

Thank you.

Hello, here you can find a test page : here

Не работает при нажатии на кнопку.

I have the same problem. test.psyinst.moscow/popup-test/

Проблема решилась сама.

I am having the exact same issue. Popup created to target the homepage only, and set to open on page load. Popup never loads, entire page remains frozen.

I found two errors for my configuration of WordPress 5.7 + Dt-the7 Theme + popup:

site.js:2209
extraSpace is negative and we get error on line 2219 “uncaught range error: invalid array length”

Classes “pum-overlay” and “pum-container” when active don’t receive style “opacity: 1, display: block”.

It hapenning only on my configuration of WP and theme (on wp 5.5 all works right). Miracle.

Hi @rherault

Apologies for the delayed reply. I have checked the page where the popup is not displaying. It seems something is preventing the asset cache to generate and caused the opacity 0.

Kindly use this CSS to force the popup to display. Please add it on your WordPress dashboard > Apperance > Customize > Additional CSS:
.pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
opacity: 1 !important;
display: block !important
}

@eismann3636 please try the above CSS and see if this will fix the issue on your popup.

I hope that helps. If the issue is resolved please take a moment to rate and review the plugin.
If you still need help please message us directly at https://wppopupmaker.com/support/

The above posted by @belimperial worked perfectly for me. Popups display and observe display conditions as set per popup.

Hello, thanks for the reply !

This work well, I see my popup but the style is strange.. I have set up the popup to be display at the center but it appears in the upper left corner.

Hi @rherault

The CSS style is for the trigger and not for the display. This mostly a cache issue. Do you have a cache plugin, server cache or CDN? If yes, kindly resave the popup settings with the display at the center, and before previewing the popup, kindly clear the cache (cache plugin, server cache or CDN). Then test the popup using a private window or incognito window.

If the issue persists, could you please send us a message at https://wppopupmaker.com/support/ and kindly include the URL where we can check the popup. Thank you!