Popup form not working in Firefox

  • Resolved Sara Die Webmacherin

    (@larvafashion)


    1 week, 6 days ago

    Hello Mailerlite team,

    The popup form is not working in Firefox. It works fine in Chrome.

    I disabled the enhanced tracking protection (which I know blocks newsletter popups), but it still doesn’t work.

    I don’t get any errors. Do you have an idea what the problem is?

    The page I need help with: [log in to see the link]

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  • Plugin Author MailerLite

    (@mailerlite)

    Hi Sara, Thanks for reaching out!

    We’ve tested the popup form in Firefox and haven’t been able to reproduce the issue you’re facing. It appears to be working correctly on Firefox v135.0.1.

    Could you please try clearing your Firefox cache and cookies, testing in a private window, and checking for Firefox updates? If the issue persists, please contact us here and share your Firefox version and provide a link to the page where the popup is placed, along with a screenshot or screen recording if possible.

    When filling out the form, please add the code WP Forum or simply mention that you were advised to reach out from the forum. This will help us investigate further.

    Thanks,

Viewing 1 replies (of 1 total)
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