Popup is not working on this custom website

  • Seemed simple enough to create and set tags, but popup doesn’t pop up. Here’s the link to home page: https://www.biosupplyalliance.com. Popup is only for that page. Here are the systems info as well: ### Begin System Info ###

    — Site Info

    Site URL: https://biosupplyalliance.com
    Home URL: https://biosupplyalliance.com
    Multisite: No

    — Hosting Provider

    Host: DBH: mysqlv114, SRV: biosupplyalliance.com

    — User Browser

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 44.0.2403.130
    User Agent String: Mozilla/5.0 (Windows NT 6.3; WOW
    64) AppleWebKit/537.36 (KHTML, l
    ike Gecko) Chrome/44.0.2403.130
    Safari/537.36

    — WordPress Configuration

    Version: 4.2.4
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Custom Theme 1.0
    Show On Front: page
    Page On Front: BSMA (#94)
    Page For Posts: Unset
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit

    — Popup Maker Configuration

    Version: 1.3.2
    Upgraded From: 1.3.2

    — Must-Use Plugins

    — WordPress Active Plugins

    Admin Columns: 2.4.5
    Contact Form 7: 4.2.2
    Contact Form 7 Integrations: 1.4.1
    Duplicator: 0.5.24
    Huge IT Slider: 2.8.9
    My Calendar: 2.4.3
    NextGEN Gallery by Photocrati: 2.1.7
    Popup Maker: 1.3.2
    Really Simple CAPTCHA: 1.8.0.1
    Recent Posts Widget Extended: 0.9.9.1
    TinyMCE Advanced: 4.1.9
    Unique Headers: 1.3.12
    Widget Logic: 0.57
    Yoast SEO: 2.3.4

    — WordPress Inactive Plugins

    Akismet: 3.1.3
    Auto Scrolling Testimonials: 1.1
    Contact Form 7 Designer: 1.1
    Google Analytics by Yoast: 5.4.5
    Google XML Sitemaps: 4.0.8
    MK Slider: 1.3.4
    SEO Friendly Images: 3.0.5
    SumoMe: 1.10
    Theme Authenticity Checker (TAC): 1.5.2
    WordPress Mobile Pack: 2.1.3
    WOW Slider: 8.4
    WP Display Header: 2.2.0
    WP Mobile Detector: 3.3
    WP Socializer: 2.4.9.8
    WPtouch Mobile Plugin: 3.8.3

    — Webserver Configuration

    PHP Version: 5.3.29-pl0-gentoo
    MySQL Version: 5.0.91
    Webserver Info: Apache/2.2.29 (Unix) FrontPage/5.0.2.2635

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 256M
    Upload Max Size: 100M
    Post Max Size: 100M
    Upload Max Filesize: 100M
    Time Limit: 30
    Max Input Vars: 1000
    Display Errors: On (1)

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled

    ### End System Info ###

    https://www.ads-software.com/plugins/popup-maker/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    @dottianne7747 – Took a look, your site is loading 2 different versions of jQuery a total of 3 times.

    That is causing all kinds of JavaScript errors preventing your popup from showing.

    Looks like your theme is possibly hardcoding jQuery in a <script tag in the header.php or footer.php files. You will want to remove anything you see like that to start with.

    Hope this helps.

    Thread Starter Dottianne7747

    (@dottianne7747)

    not an expert here, but if I remove them, will it affect the website? This wordpress website was a conversion from a dreamweaver version (paid fot). How do I know which one to commentout/remvoe?

    Plugin Author Daniel Iser

    (@danieliser)

    @dottianne7747 – You should be able to safely comment out all copies of that. Basically WordPress loads all Scripts & CSS files via the wp_head() and wp_footer functions. Generally speaking WP themes should never have a hard coded script or css file in the head/footer.

    WP does it this way to prevent multiple copies of files from loading. Essentially in my plugin I can say that the popup maker script requires jquery and WP will load add it to the list to load. If another plugin also needs it, its already in the list and will only be loaded once.

    By having it hardcoded into the theme WP is not aware that it is being loaded there and loads another copy anyways. Forcing WP to not do this would break any plugin that required it by forcing their JS to also not load.

    Hope this helps makes since of why these changes are neccessary. And if you comment them we can always troubleshoot if there is any issues.

    Thread Starter Dottianne7747

    (@dottianne7747)

    I commented out 2 sets of the script referencing js and now my slider on my header doesn’t work, only 1 view displays, there should be 3. ???

    And the popup does display (popup) but only once per browser. It doens’t popup again for me to see what changes I’ve made.

    ???

    Plugin Author Daniel Iser

    (@danieliser)

    @dottianne7747 – Sorry for the confusion. We likely don’t want to comment them all out as your slider is part of those. We are only really concerned with ones that are either called jquery.js, jquery.min.js etc. If you list them here I can tell you which to comment.

    Also make sure that all of your <script tags come after wp_head() in the header.php file and after wp_footer() in the footer.php file. This ensures that jQuery will already be loaded since they likely need it.

    Thread Starter Dottianne7747

    (@dottianne7747)

    Hi Danieliser,
    I thought it easier to list the entire header and footer php file for you and markup in color the script lines. Tried to add them here but my markups went away. Is there a way to send you a file to show you what I mean?

    Plugin Author Daniel Iser

    (@danieliser)

    @dottianne7747 – To post that code here use the “code” button on the toolbar. Or you can add them to a zip file and email them to support @ wppopupmaker.com

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Popup is not working on this custom website’ is closed to new replies.