Popup maker blocks elements of the form

  • Resolved ylyas

    (@ylyas)


    2 years, 9 months ago

    Hi, my Popup maker plugin blocks flag icons list for choosing the country for mobile phone code. I use Form Maker for lead generatin forms and insert shortcode to Popup Maker and then this problem happens
    https://drive.google.com/file/d/12hkE8DiKyO-Bvg9_lQrFWP8xUW5D4ZTQ/view?usp=drivesdk
    It is only on mobile phones. The problem is exactly in Popup Maker because at the footer’s form flag icons work well.
    There is no any type of caching, I disconnected caching at all

    Please help

    • This topic was modified 2 years, 9 months ago by ylyas.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Maria T

    (@mariatogonon)

    Hi @ylyas,

    I viewed your site using an actual mobile device (iPhone 13 pro max) and I see what you mean. It seems the dropdown is showing behind the popup. See screencast: https://share.getcloudapp.com/qGuO1oxo

    I also confirm that the issue is only happening on an actual mobile device and not on Desktop/Laptop devices.

    You have mentioned that there is no any type of caching.

    Could you please still consider disabling asset caching under your Popup Maker > Settings > Misc and then re-check the site in your mobile to see if that works for you? Demo screencast: https://share.getcloudapp.com/bLukzNZy

    If that doesn’t help, we would like to take a closer look at it.

    For security purposes, could you create a ticket through our support website?

    Here’s how to:
    1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
    2. Click Other Support
    3. Fill in the form
    4. Click SUBMIT

    Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

    Looking forward to hear from you.

    Have a great day!

Viewing 1 replies (of 1 total)
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