Popup maker randomly deletes all settings for a specific popup

This isn’t for the real problem, but I learned this: It looks like if you only update settings, it doesn’t save a revision. Makes sense (sort of), since what revisions show you is content updates. To test, I added a little text to the content, updated it, and the revision was saved.

I’ll still be researching the settings reverting problem and will post what I find here.

Hello @beingtree

Thank you for writing in!

I viewed the events page and saw popup #7767 – all-past-events. The issue seems not the same as on the link. It seems this is a cache issue on your site.

As I checked the sources, there is a WPO-Cache. Kindly clear its cache and resaved the popup settings. After doing so, reclear the WPO-Cache. This way, it will generate a new cache file with the latest version of the popup. Then test the page using an incognito window.

Hope that helps. If your issue is resolved please take a moment to rate and review the plugin.
If you still need help please message us directly at https://wppopupmaker.com/support/

Hi @belimperial, thanks for your reply.

I had cleared cache, etc. after re-setting the settings.

The problem is intermittent and random, however… so everything is working now.

It’s like… everything will be fine and then maybe a month goes by and then the settings are removed. I mean… in wp-admin in the popup itself, you can see that the additional class I added to the trigger has been removed and the display settings have reverted to the default. Again, it hasn’t happened again, yet, though.

One thing I did notice was that in the database there were something like 90K (yes, 90K) rows for popup settings in the post_meta table… with post IDs that didn’t exist. I deleted all of those as a troubleshooting measure. So… it could be that that was the problem and we won’t see the issue again (hopefully!). As a control I didn’t delete the rows in my local development environment (it’s still fine right now as well).

Thanks again for looking at this, and I’ll post back here what I find.

tree

Can you please help me fixing this issue?

I am also getting the same issue and I found the meta_value of popup_settings in table wp_postmeta are reset to default settings and everytime I have to update it as

UPDATEdb.wp_postmetaSETmeta_value= 'a:44:{s:8:"triggers";a:1:{i:0;a:2:{s:4:"type";s:9:"auto_open";s:8:"settings";a:2:{s:11:"cookie_name";a:1:{i:0;s:9:"pum-24984";}s:5:"delay";s:3:"500";}}}s:7:"cookies";a:1:{i:0;a:2:{s:5:"event";s:13:"on_popup_open";s:8:"settings";a:5:{s:4:"name";s:9:"pum-24984";s:3:"key";s:0:"";s:7:"session";N;s:4:"path";b:1;s:4:"time";s:5:"1 day";}}}s:8:"theme_id";s:5:"16359";s:4:"size";s:6:"medium";s:20:"responsive_min_width";s:2:"0%";s:20:"responsive_max_width";s:4:"100%";s:12:"custom_width";s:5:"640px";s:13:"custom_height";s:5:"380px";s:14:"animation_type";s:12:"fadeAndSlide";s:15:"animation_speed";s:3:"350";s:16:"animation_origin";s:13:"center center";s:10:"open_sound";s:4:"none";s:12:"custom_sound";s:0:"";s:8:"location";s:10:"center top";s:12:"position_top";s:3:"100";s:15:"position_bottom";s:1:"0";s:13:"position_left";s:1:"0";s:14:"position_right";s:1:"0";s:14:"position_fixed";s:1:"1";s:16:"overlay_disabled";s:1:"1";s:9:"stackable";s:1:"1";s:6:"zindex";s:10:"1999999999";s:10:"close_text";s:0:"";s:18:"close_button_delay";s:5:"20000";s:30:"close_on_form_submission_delay";s:1:"0";s:10:"conditions";a:0:{}s:17:"disable_on_mobile";b:0;s:17:"disable_on_tablet";b:0;s:18:"custom_height_auto";b:0;s:18:"scrollable_content";b:0;s:21:"position_from_trigger";b:0;s:18:"disable_reposition";b:0;s:24:"close_on_form_submission";b:0;s:22:"close_on_overlay_click";b:0;s:18:"close_on_esc_press";b:0;s:17:"close_on_f4_press";b:0;s:19:"disable_form_reopen";b:0;s:21:"disable_accessibility";b:0;s:10:"separator1";N;s:13:"atc_promotion";N;s:7:"explain";N;s:12:"type_section";N;s:12:"fi_promotion";N;s:10:"theme_slug";s:8:"lightbox";}' WHEREwp_postmeta.meta_id= 96247;