Popup not appearing?

Hey @redspot,

Hope you’re well.

As far as I can see Hustle loads necessary assets for the page. But for some reason not creates actual popup structure. I just want to check did you use any “Pop-up display rules” for Display Settings?

Also, can you try plugin conflict test? You just need to deactivate all plugins except Hustle, then try again.

Cheers,
Oguz

Hi, thanks for your reply.

Display settings are ok, yes:

View post on imgur.com

I deactivated all plugins, except Visual Composer, and the pop-up didn’t appear.

What can I try next?

Hello @@redspot

Hope you’re well!

The opt-in is loading on your site, though below the main body. Please add the following CSS code to Appearance > Customizer > Additional CSS

.wph-modal.module_id_1.wph-modal-active {
    z-index: 99999;
}

This should fix the issue.

Kind regards,
Nastia

Thanks Nastia, that worked.

Now the form is coming back with an error message when trying to sign up? I have it connected to our Campaign Monitor account.

View post on imgur.com

Hey @redspot,

Hope you’re well.

When I check your site and that error, on browser console I am seeing admin-ajax.php returns 500 error. So looks like something breaks ajax request of Hustle. Can you activate WordPress debug logging? You just need to edit wp-config.php file and place these codes;

/* Debug Settings */
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
/* End of Debug Settings */

After that try Hustle again and check wp-content folder, is there debug.log file? If yes, please share with us the content of file.

Cheers,
Oguz

HI,

I have added the debug setting to the config file and then ran hustle again, after activating and reactivating the plugin first.

There is no debug.log file in the wp-content folder/

Thanks

Hey @redspot,

I hope you’re well today.

I checked Campaign Monitor integration on my test site just to be sure and its working normally. So we need to find out what causing 500 error for ajax at your site. Can you also check PHP error log on your server? Maybe there is some useful info about the problem.

Also if nothing helps, you have to try plugin/theme conflict test one more time for that error.

Cheers,
Oguz

Here is what’s in the php error log:

[02-Feb-2018 23:33:26 UTC] bloom.php:3122 -> perform_auto_refresh(): bloom_error: campaign_monitor Redspot Authorization failed:
[03-Feb-2018 23:31:11 UTC] bloom.php:3122 -> perform_auto_refresh(): bloom_error: campaign_monitor Redspot Authorization failed:
[04-Feb-2018 22:41:17 UTC] bloom.php:3122 -> perform_auto_refresh(): bloom_error: campaign_monitor Redspot Authorization failed:
[05-Feb-2018 23:51:23 UTC] bloom.php:3122 -> perform_auto_refresh(): bloom_error: campaign_monitor Redspot Authorization failed:
[07-Feb-2018 05:11:23 UTC] PHP Warning: mkdir(): Permission denied in phar:///chroot/wp-cli/vendor/wp-cli/wp-cli/bin/wp-cli.phar/php/WP_CLI/FileCache.php on line 265
[07-Feb-2018 05:11:28 UTC] PHP Warning: mkdir(): Permission denied in phar:///chroot/wp-cli/vendor/wp-cli/wp-cli/bin/wp-cli.phar/php/WP_CLI/FileCache.php on line 265
[07-Feb-2018 05:11:36 UTC] PHP Warning: mkdir(): Permission denied in phar:///chroot/wp-cli/vendor/wp-cli/wp-cli/bin/wp-cli.phar/php/WP_CLI/FileCache.php on line 265

I deactivated all of the plugins and I still get the error. The only plugin I didn’t deactivate was Visual Composer, nor did I deactivate Bridge theme, as the site is live.

Hey @redspot,

Hope you’re well.

Can you check campaign monitor API Key and list you choose? The only message looks like “Auth failed” for campaign monitor.

Cheers,
Oguz

Hi, I am still getting the error message when testing the pop up form. Yes, I am using the correct key, please check here: https://secretspot.nz/wp-content/uploads/2018/02/hustle.png

Hello @redspot

Hope all is well!

I apologize for the delay, I’ve tested the API shared in the screenshot and it didn’t work on my end either. Please let me know when the API is added to the Email Collection Service and Fetch List is clicked, does it show a drop-down filed to choose Email List:

If not, please make sure the right API is used instead of a Client ID. To get the API, click on “Show API key” button:

If the Email List is showing up, but there is nothing to select, please go to Campaign Monitor and create at least one list.

Let us know how it went!

Kind regards,
Nastia

Hi,
I have selected the correct list, saved it, and it still is not working. Can I please somehow privately send you a login to the WordPress site and to Campaign Monitor for you to look?

How do I send that information privately?

This is getting frustrating and I’m stumped here.

Thanks

Hello @redspot

Hope you are doing well!

Please contact us via our secure contact form so we could see how we can continue troubleshooting this issue:
https://premium.wpmudev.org/contact/#i-have-a-different-question

Include in subject “Attn: Nastia” so it gets assigned to me and in the email body a link to this thread

Looking forward to your reply!

Cheers,
Nastia

Hi Nastia

I have contacted you via the secure contact form but are yet to hear anything back. Can you help with this?

Thanks

Hello @redspot!

I trust you are doing well!

Apologize for the delay, please check your mailbox for an email.

Looking forward to your reply!

Kind regards,
Nastia