Popup not displaying on first page view

  • Resolved don benjamin

    (@dondon-benjamincouk)


    2 years, 7 months ago

    Hi,

    I have a popup set up to show on click via the css class pum-trigger pop-make-xxx. The first time the page is viewed clicking the link does not show the popup, if I then refresh the page and click it again it displays.

    I think this relates to a cookie called pum-1318, the first click seems to set this cookie to “true” then after refreshing the page and clicking the link again the popup will display correctly. Deleting the cookie and refreshing the page, stops it working again.

    I’ve implemented the work around from this page:

    https://www.ads-software.com/support/topic/popup-doesnt-show-because-of-display-none/

    This helps but the display is still odd as the modal overlay still doesn’t display so the popup is displayed in front of the site content.

    I’m not sure if this is a bug in my setup but it sounds like other people have the same problem so hopefully this might give you a hint what we’re doing wrong?

    Thanks,
    Don

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  • Maria T

    (@mariatogonon)

    Hi Don,

    Thanks for writing in to us!

    I would like to take a closer look at your issue and for us to do that, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    This is to secure your website’s information. And, so that we will be able to try to replicate the issue from our end, as well.

    We hope for your kind cooperation with this.

    Thank you! ??

Viewing 1 replies (of 1 total)
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