Popup Not Displaying on Website Homepage

  • I’m encountering an issue with a Popup Maker plugin on my website’s homepage. Despite correctly configuring the popup settings and verifying its functionality in the preview mode, the popup fails to display when accessing the live site through the URL. I’ve meticulously reviewed all settings, cleared the cache, and disabled conflicting plugins without success. My website utilizes the Astra theme and Elementor page builder.

    Could someone kindly offer guidance or troubleshooting steps to resolve this issue? Any insights or suggestions would be greatly appreciated. Thank you in advance for your assistance.

    The page I need help with: [log in to see the link]

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  • Hi muhammadfalak,

    Just checking, when you ran the compatibility test, did you also try deactivating the Astra theme and Elementor to see if the issue gets resolved?

    Additionally, you might want to check the browser’s developer console (F12) for any error messages that might explain the issue. Here’s how to access it:

    ? In Google Chrome: Open?Chrome Menu, select?More Tools > Developer Tools
    ? On macOS: Use?Option + ? + J
    ? On Windows/Linux:?Shift + CTRL + J

    After all, for issues involving commercial themes and plugins, it is always recommended to reach out to their respective support forums. This way, their developers and support community can help you better.

    You can also find Popup Maker support forum here: https://www.ads-software.com/support/plugin/popup-maker/

    Hope this helps!

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