Popup not loading most of the time

  • Resolved mdnazmulislamnil

    (@mdnazmulislamnil)


    9 months ago

    I am using a plugin called
    Klarna Checkout for WooCommerce and using some others Klarna plugin.
    but problem is the popup not loaded every time. most of the time it not loading and customer can’t pay using Klarna. what I can do now for smooth payments? customer given bad reviews when they can’t pay after tried multiple times.

    if there available any plugin related klarna then I will choose them doesn’t matter it premium or free. your plugin just destroy the business.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    Do you mean that when you have filled in the billing details and then click on the Pay order button the Klarna modal does not show/pop up? Or do you mean that Klarna Checkout is sometimes not visible on the checkout page at all?

    Do you see any error messages when this issue appear?

    Thread Starter mdnazmulislamnil

    (@mdnazmulislamnil)

    it visible but when I put all details, billing etc. after that when click on the pay button it open a popup with the js.klarna url, and it spinning instead showing, continue with bank id or phone number.

    Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    When you close the Klarna popup that is constantly spinning, do you see any error messages?

    Thread Starter mdnazmulislamnil

    (@mdnazmulislamnil)

    https://prnt.sc/vISeGTda3dPJ most of the time just spinning. not showing anything.

    https://prnt.sc/aVqAzkZZqW_Q sometimes showing this error

    https://prnt.sc/7FKHprJfIpn9 after close the popup box

    Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    Are you using any specific plugins to handle your shipping on the site? Are you using the Klarna Shipping Assistant plugin?

    If you go to the Klarna Checkout plugin settings –> Shipping Settings, is the setting Shipping methods in iframe activated?

    Thread Starter mdnazmulislamnil

    (@mdnazmulislamnil)

    yes it enabled

    https://prnt.sc/XtUsFzGn8PwD

    Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    Hi,

    I think to proceed in this matter we would need look into your logs and those should NOT be shared here so do you have the possibility to get in touch with us here instead? I will post in the forum what we come up with.

    Thread Starter mdnazmulislamnil

    (@mdnazmulislamnil)

    Done

    Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    Summary of the issue/solution:
    The issue seems to have been related to Klarna Checkout account setup and shipping mismatch in WooCommerce and Klarna.

    I am now setting this ticket to resolved and if you still are having issues please get back to us again.

Viewing 9 replies - 1 through 9 (of 9 total)
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