popup not showing on live page

Dear @cpamela,

We are sorry to hear that you are facing issues.
May we kindly ask you to send us the following details so that we can check the issue?

1. The website URL, where the popup is supposed to trigger

2. The System Information file which can be retrieved from here:

How to Retrieve the “System Information” File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

3. Screenshots from the popup Events and Display Rules sections

HI. Thank you for replying. My popup was not created with Popup Builder. It was created with Elementor Pro. I did not used any template, but we have Elementor Pro installed. So, how can I transfer the link in this case?

Dear @cpamela,

We are sorry to inform you, but we are not in a position to advise regarding any other services expect Popup Builder.
In case you have any other question regarding Popup Builder plugin, please feel free to contact us.

Thank you for replying.

You are always welcome.