Popup not working – site wide

Hi mintweb!

The popup is actually working. However, because your theme has the z-index of header_container and slider_container set to 9999 and 2476921246-something, the popup wasn’t showing. These values for z-index are not good practice.

Our popups operate at a z-index of 998 and 999, respectively, so if you’re theme has these high of z-index settings for large elements like menus and sliders and what not, then our popups won’t appear, giving the illusion the popup is broken.

Check out this screen shot, it shows what happens when I set the z-index of the two site elements to appropriate values.

Hi,

Thanks for getting back to me so quickly.

I have changed the z-index on header_container and slider_container to 80 and 79 and they appear to be working still.

But I cannot get the pop-up to work? When I click the link the page goes white but nothing is display?

Could you check if I have missed anything?

Thanks

Madeleine

Hey Mintweb,

I took a look and it seems like it may be a plugin conflict. There is a JS error that I haven’t come across before but i think it is due to multiple animation platforms ( GSAP which we use, transit which layerslider uses and something called zap is using yet a third ). I believe i can get this worked out so that our plugin won’t be affected by the others if you are willing to let me send you test copies to try, or temporary admin to upload test versions and test myself until resolved.

Also i believe this bug is directly linked to the fade animation, so maybe try switching to slide, or none temporarily until i can get it resolved properly.

Are you able to send me your email address and I will create an admin for you?

Thanks again for your quick response.

danieliser at wizardinternetsolutions.com

Hi,

Just wondering if there is any update on this?

My client is keen to go live on Monday so I need to finalise + move the site from staging.

Thanks

Madeleine

Hey mintweb, I never saw an email or credentials. Did you send them to the address above?

Yep – will send again now.

Thanks!

Hey Mint, haven’t forgotten about you. I have narrowed the problem, but am still working on it with the slider plugins developer trying to find a middle ground.

Rev Slider & LayerSlider both use the same animation platform we do, but neither properly load their javascript, meaning if you enable all 3, then 3 different copies of the Greensock Animation js get loaded, which then further causes issues with JS errors.

The correct fix is to have them take their one giant file (contains all the JS plugins they use) and put each in its own file, called seperately so that if say my plugin uses greensock timeline then i can piggy back off their JS and not load a second copy, which is how wp_enqueue_script is meant to function.

RevSlider says he has fixed these issues in the most recent updates, but I still believe they load all scripts in one file, making it impposible to piggy back like should happen. Still waiting to hear from LayerSlider.

@mintweb – Although I have managed to contact both slider plugin developers, neither so far has made any verbal commitment to make neccessary changes. They both suggested updating to the latest version which has fixed the immediate problem on some of the sites with issues. It doesn’t fix the issues with multiple copies of GSAP loading though.

@mintweb – Have you tried updating the slider plugin? Several users have said that resolved the issue. Would like to help get this closed today so let me know.

@mintweb – haven’t heard back from you. Going to assume this was resolved when you updated?

If not simply reply here and I will reopen the issue.

Thanks and if you haven’t already please take a moment to rate and review the plugin and or support https://www.ads-software.com/support/view/plugin-reviews/popup-maker

For the life of me I cannot figure out why I can’t get this pop-up to work under any circumstances. Even auto-pop up doesn’t work. I’m using the Venedor theme which has the revslider and layerslider, but I’ve deactivated both plugins plus many more and popup still doesn’t work.
All plugins are up to date.

I just want a button to trigger the pop-up. Here’s my button:
CONTACT US NOW
which is inserted manually in my header.php

In the pop-up editor section, I put #contact-us-now in the ‘Click Open Settings’. Also for troubleshooting I tried the other method which was to add popmake-240 class to a menu link. Nothing worked.

Any help would be appreciated, thanks..

here’s my button again <a. class=”myButton” id=”contact-us-now” href=”#”>CONTACT US NOW

@dgessence – Hmm, I see you already disabled Rev Slider. Do you have a link available that I can look at? You may also want to start a new thread since your issue may be unrelated.

It sounds though like a JS error somewhere. Could be anywhere from our plugin to your theme and be as simple as a extra comma. I am experimenting with ways to make our plugin not affected so badly by 3rd party JS but there doesn’t seem to be a 100% solution.