Popup only shows once

Hello @darkclown – thanks for writing in and we do apologize for the inconvenience this has caused.

I viewed the page that you are referring to and it seems I cannot find the popup using the keyword that you have provided. Watch this screen recording from my end: https://share.getcloudapp.com/04ux0rOZ

Did you disabled the popup temporarily? Please could you enable it for us to see what you are experiencing from your end?

On an important note, by default the popup should be displayed every time you reload the page. Now, the showing frequency will only be controlled once you have set a cookie for the popup.

Since you mentioned that there is no cookie in the popup then may I ask, do you have any caching plugin active on your website? If yes, could you please try to purge/clear caching and browsers cache to see if that fixes the issue? You can also try to deactivate it temporarily from your end, or, you can check this using a different browser or in incognito mode.

Furthermore, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Keep us posted.

Hi Maria, thanks for your reply!

Maybe I wasn’t clear enough in my explanation (my apologies). Below the headline “The Bald Coach Universe” you find a box with moving keywords (Cumulus Cloud). Clicking on each of these keyword brings up a popup – but only once! Try clicking on the same keyword a second time will not show the popup. You can do this seperately for each keyword/popup – each one will show the popup only once.

I narrowed down the problem: The second time a popup is called by a click it is still displayed but the opacity of the popup is now set to “0”. I have no clue what triggers the opacity to be changed to full transparency. I tried to overcome the issue with this css code

.pum-active {
	display: block !important;
	opacity: 1 !important;
}

But it does not seem to solve the problem.
Unless I added the functionality for the popup to close on “click” or “ESC” key the only way to gain control again is to reload the page. After a “page reload” (F5) opacity seems to be set properly to “1” again for the first popup call.

I disable all cache plugin for the page but it did not change the behaviour.
I also disabled the asset caching – still no change.
I’m a bit helpless here …
Cheers, Timo

• This reply was modified 3 years, 3 months ago by darkclown.

Hello @darkclown

Thank you for your reply.

I checked the page where the issue is occurring and after a few attempts, I was able to replicate the issue under the ‘The Bald Coach Universe section’ – https://share.getcloudapp.com/bLuqrE7Y

I see now what’s happening on the active CSS selector. Could you please update the CSS code you have to the following:

.pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
    opacity: 1 !important;
    display: block !important;
}

After doing so, kindly clear the cache of the browser and test the page using an incognito window.

Let us know if this fixes the issue or if you need further assistance.

Hi Bel and Maria,

thanks again for the answer. The above CSS code completely solves the problem!
Your excellent support is very much appreciated!

Cheers, Timo

Hi there Timo, we are very happy to hear that! ??

By the way, if you have time we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! Cheers

You already and instantly got a well deserved 5 star rating from me! ??
Thanks again!

Thank you for your kind words, @darkclown And, on behalf of the WPPopupMaker team, you are most welcome! ??