Popup opens on mobile before clicking

  • Resolved kauzi

    (@kauzi)


    1 year, 1 month ago

    I am having the exact same issue as this user, which only happens when on mobile.: https://www.ads-software.com/support/topic/onclick-popup-on-mobile/. Try the blockchain section

    Months in, it does not seem like this issue was ever resolved, or if there is a work around, it would help if it were posted online.

    “Hi there, I’m having an issue with the popup onclick event on mobile.

    The event triggers on touch, not on tap. For example: When scrolling the page, if you accidentally touch on the popup button during a thumb scroll action, the popup will be triggered. The user in this case isn’t actually clicking the button and this isn’t how the standard touch event works for mobile.

    I have the OnClick event selected as the trigger in the back end.”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi @kauzi

    I am sorry to hear that you are having this issue, i have checked this and this issue has already been reported to the development team, however, i am sorry at this point, i cannot see exact Turn around time for it.

    Can you please contact us directly on our dedicated support forum. Our team is always here to help!

    https://help.popup-builder.com/en/

    Sincerely,

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @kauzi

    The issue has been resolved in our latest version release. Please update Popup Builder to the latest version.

    If you have any further questions or need assistance, please feel free to let us know. We’re here to help.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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