Popup type changes

  • Resolved ficusmedia

    (@ficusmedia)


    1 year, 2 months ago

    Hello,

    We love your plugin, it works great. However recently we got an issue. After creating popup (type Image) after some time settings disappears and popup type changes to HTML.

    Is it possible to change popup type of existing popup?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Same issue arising with my plugin as well.
    Is there any solution for this?

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi there,

    We are sorry to hear that you are having this issue. This is a known issue. However, our team couldn’t reproduce it and is investigating the cause of the issue. Rest assured we are trying our best to fix this as soon as possible.

    Please check your custom JS/CSS menu under the popup and if you have any unknown code, please remove it. Also, please make sure you don’t have any unknown admin account on your site.

    If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!

    https://help.popup-builder.com/en/

    Sincerely,

Viewing 2 replies - 1 through 2 (of 2 total)
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