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  • Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey there robertoeruiz,

    How are you doing today?

    Thanks for the information and the screenshots. I’ve checked the page where this popup is supposed to be displayed and I can see that there is an error in the conflict so my best guess is that this is related to some sort of a conflict.

    Can you please test for plugin/theme conflicts by using default WordPress theme like Twenty Fifteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any.

    https://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

    Please let me know if you find anything ??

    Cheers,
    Bojan

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