Popup Wont Close on Firefox Desktop

  • Resolved David

    (@punkandrock)


    3 years, 8 months ago

    The Popup when clicking the Schedule Now button on the linked page will not close when clicking the close button on Mozilla Firefox for Desktop on Windows 10. It will close if using Google Chrome, and also will close if using Firefox mobile. In the console log he error that shows is a Permission denied to access property "apply"on the creation of the popup stemming from jquery.min.js:2:71525 and the call stack points to the files pum-site-scripts.js and admin-bar.min.js

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mark l chaves

    (@mlchaves)

    Hello @punkandrock,

    We’re sorry you’re seeing that Permission denied error.

    I can reproduce the error using Firefox on Windows 10. But, when I use a Firefox private window, there’s no issue.

    Here’s a short screencast of what I mean.

    https://share.getcloudapp.com/9Zudz6mg

    Can you please try using a private window or disabling all of your addons?

    If that doesn’t work, this Firefox support thread outlines some other steps you can take.

    https://support.mozilla.org/en-US/questions/1293736

    Let us know how that goes ??

    Plugin Support mark l chaves

    (@mlchaves)

    Hi @punkandrock,

    We’re going to mark this thread as resolved since we haven’t heard back from you.

    Please feel free to start a new thread or submit a help request ??

    https://wppopupmaker.com/support/

    Have a great day!

    Had same problem.

    The problem (in our case) was in LastPass FF addon – when it is running, Close button doesn’t work. After lastPass addon disabling and page refresh, everything is working fine ??

    Most addons are disabled usually in Incognito mode, that is why it works in Incognito ??
    (with manually enabled Lastpass in incognito mode “Close” button doesn’t work too).

    Maybe in your case it is another addon (my primary suspect was Adblock initially).

    Hope it helps someone ??

    Plugin Support mark l chaves

    (@mlchaves)

    Hello @rrivv,

    Thanks so much for sharing your solution with everybody.

    Have a great weekend ??

    Mark

Viewing 4 replies - 1 through 4 (of 4 total)
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