Popups not working after wordpress and plugin update

Dear @leojez ,

We checked the case and saw that you were using the very old version of the plugin and now you are switched to the newest version, but the popup Ids remain the old ones.
We can see that the popups are set with shortcodes and their Ids are 2,3 and 4.
So please, change the Ids inside your shortcode into 7683, 7684 and 7685.

Let us know if this helps.

Thank you so much for helping!

Sorry, I am still struggling. The code at the bottom of each page in WP is:

—
[sg_popup id=”2″]<span id=”gg2″ style=”display: none;”>Pop-up link for regular membership</span>[/sg_popup]
[sg_popup id=”3″]<span id=”gg3″ style=”display: none;”>Pop-up link for premium membership</span>[/sg_popup]
[sg_popup id=”4″]<span id=”gg4″ style=”display: none;”>Pop-up link for premium membership</span>[/sg_popup]
—

I’ve tried changing it to:
—
[sg_popup id=”7683″]<span id=”gg2″ style=”display: none;”>Pop-up link for regular membership</span>[/sg_popup]
[sg_popup id=”7684″]<span id=”gg3″ style=”display: none;”>Pop-up link for premium membership</span>[/sg_popup]
[sg_popup id=”7685″]<span id=”gg4″ style=”display: none;”>Pop-up link for premium membership</span>[/sg_popup]
—

on this page: https://eslteenstuff.com/lessons-level-elementary-a1-1-a2/

But it still isn’t working. I’ve also tried changing the “span id=”gg2” values as well,l but that doesn’t seem to work.

I guess I must be looking in the wrong place. Your help is much appreciated.

Dear @leojez ,

Thanks for replaying!
Can you, please, delete the style=”display: none; part from the code?
Please, let us know if that helped.

Hi thanks for replying.

Unfortunately, the popup still doesn’t work. This is the code now at the bottom of https://eslteenstuff.com/lessons-level-elementary-a1-1-a2/

—
[sg_popup id=”7683″]<span id=”gg2″>Pop-up link for regular membership</span>[/sg_popup]
[sg_popup id=”7684″]<span id=”gg3″>Pop-up link for premium membership</span>[/sg_popup]
[sg_popup id=”7685″]<span id=”gg4″>Pop-up link for premium membership</span>[/sg_popup]
—

Any more ideas?

Thank you.

Dear @leojez ,

Thanks for getting back to us.

Please, check the video and let us know if you tried to do the asked like in the video or not.

Is it possible that we are talking about different popups?
Please, give it a try and let me know if that helped.

Dear @leojez ,

How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.

Dear @leojez ,

We haven’t heard back from you for 3 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.

Hello,

I had to get a developer to look into the issue. He found the issue was a javascript issue in your popup builder. He fixed the issue and gave the following details:

—
It gave an error “Undefined variable originalEvent” in popbuilder.js file. I have changed it to e.currentTarget
—

Here is a screen shot:

https://leojez-gmail.tinytake.com/tt/NDQ5OTI0Nl8xNDI1MTAxMw

Could you please fix this in your plugin and let me know when the update is ready?

Thank you.

Dear @leojez ,

Thanks for getting back and reporting the problem.
Just wanted to inform you that the issue will be fixed during the next update.

We will inform you, once it will be fixed.
Thank you for your collaboration.

Dear @leojez ,

Hope you are fine.
As promised, the issue is now fixed.
You can update the plugin and give it try.
Please, let us know in case of any problems that will arise regarding this case.

Dear @leojez ,

How are you today?
Just wondering whether you saw our previous message?
Please, let us know when you do.

Hi, I just updated the plugin but the same issue happens again – the popup doesn’t work at all. So I have reverted back to our fixed version of your plugin.

Would it help if I sent you our fixed plugin files?

Thanks,
Jeremy

Dear @leojez ,

Thanks a lot for getting back to us!
We appreciate it much.
See, the issue that you have is a strange one that is connected with the versions of the plugin.
Since we want to solve your issue in a fast way, can you, please, connect us via Live Chat from here?
It’s going to be faster if we can discuss this issue over there.
Will be looking forward to hearing from you soon in our Live Chat.

Dear @leojez ,

Thanks for contacting us via Live Chat.
We will continue the discussion over there.
We mark this support thread as resolved in order to avoid any misunderstanding.