Popups with Item added to cart shows randomly

Hi @m1sko

Thank you for reaching out, and we’re sorry the popups shows on the product category and product pages.

It looks like there’s a confusion when using Trigger ‘Item added to cart’, and Targeting ‘Product Categories’.

The popup will show on the product categories, and product pages (with the selected category) when a product item is added to the cart.

Do you intend to show the popup on the cart page specific to the product with the category Podlahy? If yes, please, could you replace the following on your popup settings:

– Trigger: Item added to cart and specify the product items (Podlahy)
– Trigger: Add Time Delay/Auto Open

Here’s what the popup trigger settings will look: https://share.getcloudapp.com/z8umdK9y

– Targeting: Replace the Product: With Category to Cart Page.

Here’s what the popup targeting settings will look:
https://share.getcloudapp.com/8Lu06XE1

Here’s how it will display on the cart page, product category, and product page:

https://share.getcloudapp.com/8Lu06XK1

The popup will not show on product category and product pages.

We hope this clarifies the item added to cart and when using product with category.

Let us know how if you have questions.

Thank you!

Hi,
thanks for your reply. However, I would like the popup to show on the product page after added to cart. I’m not redirecting customers to cart after “add to cart”.
What should the setup look then?
Thanks

Hi @m1sko

Thank you for the clarification.

Could you update the popup settings to the following?

Trigger:
– Trigger: Item added to cart and specify the product items (Podlahy)
– Trigger: Add Time Delay/Auto Open

Targeting:
– (!) Product categories: All
– ‘AND’ operator
– Products: With Category – Podlahy

The above targeting will not load the popup on the categories, but since there is ‘AND’ operator that selects the Podlahy category, the popup will only load on the product pages that have the Podlahy category.

Here’s an example targeting rule:

https://share.getcloudapp.com/ApuXPe5m

Here’s how it displays on the frontend: https://share.getcloudapp.com/yAu1BAdO

Let us know how that goes.

Thanks!

Hi,
thanks I understand but this requires me to manually select the products in the Trigger section which is really unpleasant with hundreds of products :/

Hi @m1sko

Thank you for your reply.

We’ll ask our development team to have a look and get back to you.

Thank you for your kind understanding.

Hi @m1sko

Thank you for patiently waiting.

We are still working on for the Item Added to Cart to manually bulk load the products.

We will get back to you as soon as we received new information.

Thank you!

Hi @m1sko

Apologies for the delayed response.

We have investigated the issue. Currently, we don’t have the option to show the popup based on your condition.

Essentially, conditions apply to the popup, not the trigger.

The content based conditions you have, which are based on whether you are viewing a product with category, it is checked when the trigger attempts to fire but the two are independent systems. The trigger would need a refactor and a way to detect the added items categories.

We are planning to add support for add-to-cart trigger default to all products even when there are targeting conditions.

We hope for your kind understanding. Please let us know if you have questions.

Thank you!