Portuguese Language Issue?

Thanks for your message!

What could be wrong is the encoding of the tables in the database (DB). We recommend taking a full backup of the DB, and then try to change the encoding of the database tables to utf8_general_ci and try again by sending the emails. If that didn’t help, we’ll need you to submit a ticket on our website for further investigation, because we copied a Portuguese text, made sure it contains those latin characters, and then sent it both as a post newsletter and creating a new newsletter and both worked fine. We could see the characters fine in our inbox. However, our inbox is web based, and there is a possibility that you need to configure the encoding of your mail client in case it renders characters based on any other encoding rather than UTF8.

Which tables should I change the encoding to? I assume not all of them I need to target. Only the ones that are plugin-related? Could you throw me some table names, thank you.

My tables are currently using the: utf8mb4_unicode_ci collation. Is there a reason to switch to an older collation?

• This reply was modified 1 month, 3 weeks ago by wixadre.

utf8mb4_unicode_ci is also fine. Would be great if you can confirm all of the tables, starting with “{WP_PREFIX}_wpml*” that are also using the same collation.

Hej, yes! I confirmed. All the tables are using the same collation. We have a multisite setup and activated the plugin on all three instances.

Have you tried sending that same email to other email systems like Gmail, Outlook, etc.? We would like to confirm if this is happening in all email programs.

We are unable to replicate this issue after trying for a few more hours. We tried everything we could.

Either a configuration that is forcing the encodings to change, or your SMTP server preprocesses the texts somehow. This is only an assumption.

If the issue continues, could you try our plugin on a new staging website without anything else installed; just a fresh WordPress installation? Use default templates and send the same newsletter with the default templates and see if it helps.

When I try to access the overview, in: Newsletters > Overview > Recent Emails > View, I can already see the distortion there. It’s not on the client side.

I’m feeling really hopeless, because the plugin seemed to be working just fine. It’s now that I see these mistakes.

• This reply was modified 1 month, 3 weeks ago by wixadre.
• This reply was modified 1 month, 3 weeks ago by wixadre.

I apologise for what you’re experiencing and we would like to attempt to resolve it. You can reach out to us on our support site over at https://tribulant.com/support/ by creating a ticket.

In case anyone else needs the solution here, add this code to your custom template:

<meta http-equiv="Content-Type" content="text/html; charset=utf-8">