Possible blocking by a firewall

  • Resolved asafm7

    (@asafm7)


    7 months ago

    Hello.

    I’m not sure, but it seems like the tool is being blocked by a firewall. See screenshot:

    Screenshot 2024-04-20 143711.png

    It is repeating recently.

    Is there an IP or a User-Agent to whitelist, or another way to avoid it?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support steffenbew

    (@steffenbew)

    Hey, it indeed looks like a firewall might be blocking the VRTs screenshot service from accessing your site.

    To resolve this, you can whitelist the following IP address in your firewall settings: 49.13.14.240

    If you are still facing difficulties, please let us know and we can explore further solutions together.

    Thread Starter asafm7

    (@asafm7)

    Thanks, @steffenbew.

    I will try it.

    I suspect Wordfence.

    Maybe you can work with them on allowing your service, as they do with others:

    https://1drv.ms/i/s!AhEX_VIY1-zfhbMfpb5KR-I75NkyaQ?e=2Di2Sq

    Plugin Support steffenbew

    (@steffenbew)

    @asafm7 That’s a great suggestion! Thank you. I got in touch with Wordfence to understand what it takes to become an “allowlisted service”.

Viewing 3 replies - 1 through 3 (of 3 total)
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