Possible broken code messing with contact form

Try that link thing again please.

https://junkstudz.com
https://junkstudz.com/request-appointment/

Try this just to check your email.
https://www.ads-software.com/plugins/check-email/

Sorry I know its been a little while but I did try Check Email plugin and I got positive results from it. But not sure if its exactly solves my problem. Thank you Kmessinger. Does anyone else have any other suggestions that might help or can possibly look at the site and run any tests?

Have you asked on the Ninja forms forum (or the other forms support)?

https://www.ads-software.com/support/plugin/ninja-forms

Well I used Quform (a premium, paid plugin) before I switched to Ninja Forms (a well-known, free plugin) and the same problem occurred. Which lead me to believe that the ‘contact forms’ are not the issue. The contact forms/plugins work for the most part, but there is always 1 or 2 submissions a week that aren’t received in my friend’s email (but they can be found in the submissions section of the wordpress plugin). This causes both him and customers to get frustrated.

You didn’t say those details until now : ). Sounds like it might be the hosting email configuration or something related. You could try using an SMTP plugin to ensure the email is correctly set up.

I’ll try that out, just by looking at reviews for different SMTP plugins I think this will definitely help

The contact forms/plugins work for the most part, but there is always 1 or 2 submissions a week that aren’t received in my friend’s email (but they can be found in the submissions section of the wordpress plugin). This causes both him and customers to get frustrated.

Share with us the domain of the FROM address your friend is using, and the domain of the TO address that is failing, and we’ll check the setup.

Homepage link

Contact form link

I have it set up right now on the Ninja Forms plugin. When a customer fills out the form and presses submit it’s sent to both my friend and his customer. His email is the following: [email protected]

That’s also his default email for the WordPress site. Does that help @postmansmtp

Whoops! The links didn’t show but they can be found near the top of this forum

Yes, I think so. Let me summarize;

A visitor fills out a Ninja Form and on submit Ninja Form is creating an email FROM [email protected] TO [email protected]. Is that about right?

In that case, use an SMTP plugin (mine or any of these) to delivered this email via smtp.gmail.com.

My guess is Gmail is dumping this email into a black hole because it recognizes the sender, but not the sending server, and is rejecting the email in an attempt to prevent forgery.

I would see the submission inside the WordPress site but it was never sent to my email.

That’s almost correct; it’s actually being sent, but it gets dumped at the receiving end. An intentional ‘fumble’ in American football terms.

So I installed you plugin and this is the response/conclusion I got:

Conclusion:

Port 443 can be used to send Gmail with the Postman Gmail Extension.
Port 465 is blocked. Contact your host for a solution, such as using their local SMTP server or opening the port.
Port 25 is blocked. Contact your host for a solution, such as using their local SMTP server or opening the port.
Port 587 is blocked. Contact your host for a solution, such as using their local SMTP server or opening the port.

A Closed port indicates one or more of these issues:

Your host has placed a firewall between this site and the Internet
Your PHP configuration is preventing outbound connections
Your WordPress configuration is preventing outbound connections

So do I basically have to contact my web host about this issue?

Was “outbound to Internet” blocked as well?

• If the answer is no, double-check that you entered the correct SMTP server address.
• If the answer is yes, then you have to contact your host for an outbound mail solution. They may give you a different SMTP server to use, one that they own, with an email address that they own as well.

Unless you use a Gmail account, then you can ignore all that and go ahead and use the Postman Gmail API Extension as the plugin suggested.