Possible bug in Purchase Order and Invoice Payment Processing

Hi @gguldens!

What payment gateway plugin are you using? Is this happening with all payment methods?

To know more about your setup and further check into this, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.

Thanks!

Invoice and purchase order payment types are the only ones where we will fulfill an order before it is paid for, so there are no payment gateways involved here.

The “Pay Now” link is a link to the payment portion of the checkout process. It will bring up our credit card payment gateway to allow the customer to pay by credit card. The other 2 payment methods are off line methods, ACH and check via postal mail.

The default methods Invoice and Purchase Order actually work differently, the invoice method appears to be considered an actual payment, and places the order into the Processing status indicating a payment, when the facts are that until a customer pays an invoice in some fashion, there is not payment. The Default Purchase order asks for a PO number, but it places the order in the”on-hold” status which indicated that a payment has not been made yet.

Other than asking for a PO number–which a customer could easily put the word “None” in to indicate no PO number–the only other difference I can see is that the PO is NOT considered a payment and the status is set to on-hold, and the Invoice method does not ask for a PO number and places the order into the Processing status which indicates an actual payment has taken place–which it hasn’t–.

### WordPress Environment ###

WordPress address (URL): https://www2.goldysbrand.com
Site address (URL): https://www2.goldysbrand.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.37 (centos) OpenSSL/1.1.1k mod_fcgid/2.3.9
PHP Version: 8.0.17
PHP Post Max Size: 4 GB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.3.28-MariaDB
Max Upload Size: 4 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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wp_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wonderplugin_slider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
__wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
__wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_masterslider_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_masterslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
__wp_options: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
__wp_postmeta: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
__wp_posts: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
__wp_smconnector_failed_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_smconnector_session_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_termmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
__wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
__wp_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
__wp_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
__wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
__wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_wcfm_daily_analysis: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_wcfm_detailed_analysis: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
__wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
__wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
__wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 540
aw_workflow: 3
b2bking_custom_field: 11
b2bking_custom_role: 2
b2bking_group: 2
b2bking_rule: 1
elementor_library: 1
jb_store_css: 10
jetpack_migration: 2
jp_img_sitemap: 2
jp_pay_product: 1
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 61
oembed_cache: 8
page: 53
popup: 1
popupbuilder: 4
post: 2
product: 286
product_variation: 175
revision: 544
shop_coupon: 4
shop_order: 25
shop_order_refund: 1
stocktend_object: 2530
stocktend_tryst: 19
wp_global_styles: 5
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (79) ###

CAPTCHA 4WP (Premium): by WP White Security – 7.0.6
Akismet Anti-Spam: by Automattic – 4.2.2
AutomateWoo: by WooCommerce – 5.5.13
B2BKing Pro: by WebWizards – 3.9.1
B2BKing Core: by WebWizards – 4.0.0
Bing Webmaster Url Submission: by Bing Webmaster – 1.0.13
Gutenberg Block for WooCommerce Product Table: by Barn2 Plugins – 1.0.4
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Colorlib Login Customizer: by Colorlib – 1.3.1
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Add Featured Image Custom Link: by Viitorcloud – 1.1.0
Customer Reviews for WooCommerce: by CusRev – 4.38
Disable Admin Notices Individually: by Creative Motion  – 1.2.9
Duplicate Page: by mndpsingh287 – 4.4.8
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 6.6.0
EWWW Image Optimizer: by Exactly WWW – 6.5.0
Flexible Shipping UPS: by WP Desk – 1.17.9
Font Awesome: by Font Awesome – 4.1.1
ShareThis Dashboard for Google Analytics: by ShareThis – 2.5.4
Gutentor - Gutenberg Blocks - Page Builder for Gutenberg Editor: by Gutentor – 3.2.0
HT Easy GA4: by HasThemes – 1.0.3
Jetpack Boost: by Automattic – 1.4.2
Jetpack: by Automattic – 10.8
Master Slider: by averta – 3.8.1
Poll Maker: by Poll Maker Team – 21.3.9.2
Popup Builder activator: by Sygnoos – 1.0.0
Popup Builder: by Sygnoos – 4.1.6
Popup Builder AdBlock: by Sygnoos – 3.1
Popup Builder Advanced Closing: by Sygnoos – 2.1
Popup Builder Advanced Targeting: by Sygnoos – 3.1
Popup Builder Age Restriction: by Sygnoos – 2.2
Popup Builder Analytics: by Sygnoos – 4.3
Popup Builder AWeber: by Sygnoos – 3.1
Popup Builder Contact Form: by Sygnoos – 3.2
Popup Builder Easy Digital Downloads: by Sygnoos – 2.1
Popup Builder Exit Intent: by Sygnoos – 4.1
Popup Builder Gamification: by Sygnoos – 2.1
Popup Builder Geo Targeting: by Sygnoos – 3.5
Popup Builder Iframe: by Sygnoos – 2.2
Popup Builder Inactivity: by Sygnoos – 2.1
Popup Builder Login: by Sygnoos – 3.1
Popup Builder Mailchimp: by Sygnoos – 4.2
Popup Builder PDF: by Sygnoos – 2.3
Popup Builder Push Notification: by Sygnoos – 2.1
Popup Builder Random: by Sygnoos – 2.2
Popup Builder Recent Sales: by Sygnoos – 2.1
Popup Builder Registration: by Sygnoos – 2.1
Popup Builder Yes/No buttons: by Sygnoos – 3.1
Popup Builder Scheduling: by Sygnoos – 3.1
Popup Builder Scroll: by Sygnoos – 3.2
Popup Builder Social: by Sygnoos – 2.1
Popup Builder Video: by Sygnoos – 2.2
Popup Builder WooCommerce: by Sygnoos – 3.2
Profitori: by Unity Business Technology Pty Ltd – 2.0.2.0
Quiz Maker: by Quiz Maker team – 21.7.1
Simple Sales Tax: by TaxCloud – 6.3.13
Page Builder by SiteOrigin: by SiteOrigin – 2.16.11
SiteOrigin Widgets Bundle: by SiteOrigin – 1.33.0
Store Manager Connector: by eMagicOne – 1.0.12
Survey Maker: by Survey Maker team – 20.0.7
Templateberg - Gutenberg Templates, WordPress Themes Template Kits & WordPress Templates: by templateberg – 1.1.3
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.4
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.6.3
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.5.4
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.10.4
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 5.2.0
Product Slider Block for WooCommerce: by eedee – 1.0.0
USPS Simple Shipping for Woocommerce: by dangoodman – 1.6.1
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce - Store Exporter: by Visser Labs – 2.7.1
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.6.2
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
Store Toolkit for WooCommerce: by Visser Labs – 2.3.7
WooCommerce: by Automattic – 6.4.1
WordPress Importer: by wordpressdotorg – 0.7
SEOPress: by SEOPress – 5.6
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.3.5

### Inactive Plugins (3) ###

Popup Builder Countdown: by Sygnoos – 3.2
Popup Builder Subscription Plus: by Sygnoos – 4.4
Restrict Content: by iThemes – 3.0.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #379 - /goldys-brand-inc-store/
Cart: #1354 - /goldysbrand-com-cart-page/
Checkout: #1358 - /goldysbrand-com-checkout-page/
My account: #1362 - /my-account-page/
Terms and conditions: #1565 - /goldys-brand-inc-terms-and-conditions/

### Theme ###

Name: Agency Pro
Version: 4.3.0
Author URL: https://wpfreetheme.space
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: agency-pro/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
agency-pro/woocommerce/content-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Templates ###

thumbnail: 
medium: 
medium_large: 
large: 
1536x1536: 
2048x2048: 
post-thumbnail: 
woocommerce_thumbnail: 
woocommerce_single: 
woocommerce_gallery_thumbnail: 
shop_catalog: 
shop_single: 
shop_thumbnail: 
sow-carousel-default: 

### Action Scheduler ###

Complete: 702
Oldest: 2022-03-24 19:22:20 -0400
Newest: 2022-04-24 15:52:28 -0400

Pending: 2
Oldest: 2022-04-25 03:36:05 -0400
Newest: 2022-04-25 03:36:05 -0400

### Status report information ###

Generated at: 2022-04-24 16:57:13 -04:00

Hello,

Thanks for writing back and sharing the system report!

The Purchase Order and Invoice Payment options you mention are not WooCommerce core features. From looking at your plugin list, I believe those belong to the B2BKing plugins.

I would suggest you reach out to their support team for clarification.

Hope this helps.