Possible conflict with Sirv CDN

  • Resolved JapeNZ

    (@japenz)


    4 years, 10 months ago

    Hi there,
    I’ve just started using the Image Optimizer, Resizer and CDN – Sirv plugin and have noticed if I activate images on the thank you page they don’t display correctly (broken images displayed).

    Looking at the broken images it seems Thank You Page Customizer is attempting to show the 150×150 image, whereas Sirv displays the standard image and resizes it to fit.

    So trying to show ‘image-150×150.jpg’ results in a broken image as Sirv only has ‘image.jpg’ resulting in a 404 error.

    Is there anyway to fix this do you think?

    I hope this makes sense, if you have any idea of a workaround or way to fix the problem I’d really appreciate it.

    Kind regards,
    JP

    • This topic was modified 4 years, 10 months ago by JapeNZ.
    • This topic was modified 4 years, 10 months ago by JapeNZ.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author mytrinh

    (@mytrinh)

    Hello @japenz,

    You can copy and paste the shortcode as [sirv-gallery id=”{id}”].

    Regards

    Thread Starter JapeNZ

    (@japenz)

    Hi @mytrinh
    Thank you for getting back to me ??

    Sorry I’m not sure how you mean.
    I’ve set up the thank you page in the Design / customizer area and in the Order Details block I tick the ‘Display Product Image’ box.

    Is there another way to do it, and if so where do I copy and paste the shortcode?

    Thanks again, I really appreciate your help!

    Plugin Author mytrinh

    (@mytrinh)

    Hi,

    You can change the size of product image via ‘Product Image width’ option in the customizer
    https://prnt.sc/ql7lnq

    Regards

    Thread Starter JapeNZ

    (@japenz)

    Hi @mytrinh,

    Unfortunately changing the size here doesn’t alter the size of the image being called.
    I assume the plugin is specifically requesting the image thumbnail (150×150) perhaps?
    I tried upping the size to a full sized image, thinking I could then use some custom css to then resize it. But it still showed the ‘image-150×150.jpg’ broken image.

    I’m also in touch with Sirv support, and they’ve mentioned they’d be happy to help work on a fix if you’d like to contact them [email protected].

    Thanks again for all your help ??

    Plugin Author mytrinh

    (@mytrinh)

    Hello @japenz,

    I just check and there’s no problem with the size. Please send me your site url, i will help you take a look at it.

    Regards

    • This reply was modified 4 years, 10 months ago by mytrinh.
    Thread Starter JapeNZ

    (@japenz)

    Hi @mytrinh,

    Really appreciate this buddy!

    If you can contact me directly at [email protected] I’ll send you a link to a dummy order thank you page so you can take a look.

    Once you’ve had a chance to check it out, let me know and I’ll deactivate Sirv so you can see how it looks without the CDN.

    Kind regards,
    JP

    • This reply was modified 4 years, 10 months ago by JapeNZ.
    • This reply was modified 4 years, 10 months ago by JapeNZ. Reason: Removed link
    Plugin Author mytrinh

    (@mytrinh)

    Hi @japenz,

    Please download and install this version.Check if it can help

    Regards

    Thread Starter JapeNZ

    (@japenz)

    Hi @mytrinh,
    Perfect!
    I really appreciate the Sirv specific code, works like a charm!

    Thank you so much ??

    Kind regards,
    JP

    Plugin Author mytrinh

    (@mytrinh)

    Hi,

    You are welcome. Feel free to ask if you need any helps with this plugin.

    Regards.

Viewing 9 replies - 1 through 9 (of 9 total)
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